Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinarian Emergency ServicesVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Family and Oahu Veterinary Specialty Center
98-1254 Kaahumanu Street, Pearl City, HI
96782, United States
Hours
Reviews
3.4
159 reviews
5 stars
82
4 stars
11
3 stars
3
2 stars
9
1 star
54
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
While many customers praised the kindness and professionalism of the front desk staff and veterinarians, there were also reports of rude and dismissive behavior from some staff members, particularly during stressful situations.
Communication Issues
Several reviews highlighted poor communication regarding treatment options, costs, and follow-up care, leading to frustration and confusion among pet owners.
High Costs
Numerous customers expressed concerns about the high costs of services, with many feeling pressured into expensive treatments and diagnostics without clear justification.
Quality of Care
Feedback was mixed regarding the quality of medical care, with some customers reporting successful outcomes and compassionate treatment, while others experienced misdiagnoses or inadequate care.
Emergency Services
The clinic's availability for emergency services was appreciated, but some customers felt that the care provided during emergencies was lacking in thoroughness and empathy.
- TCTreyton Corpuz3 days ago5.0thanks gio
- ABAllison BruceJan 4, 20261.0This late-night experience felt disingenuous, manipulative, and predatory. The way the veterinarian behaved was offensive, dismissive, and unnecessarily aggressive. The other staff there felt more genuine and kind, which was appreciated. I brought my dog to this emergency clinic during a genuinely frightening situation, expecting professionalism, clear communication, and basic respect. They were the only place open. Once he was assessed as stable, I clearly declined additional diagnostics, treatments, and imaging that would have doubled an already $600 bill. These add-ons were repeatedly described as “optional” and “just in case.” However, my informed refusal was repeatedly challenged, reflecting a disregard for patient consent and contradicting basic medical practitioner guidelines What followed was not informed consent — it was pressure. My refusal was not respected. My “no” was challenged over and over. I was repeatedly pushed to justify myself after already giving a clear answer. Instead of focusing on my dog, the veterinarian made the interaction personal, confrontational, and uncomfortable: “Why? Is it about me? Did I do something? Tell me. Tell me.” This was inappropriate, unprofessional, and completely out of place in a medical setting. It felt less like care and more like an ego-driven interrogation. The interaction was so tense and disrespectful that I had to consciously restrain myself to leave calm and composed. Declining services was framed in a fear-based, coercive way, despite the fact that my dog was ultimately assessed as stable. The constant pushing made it clear that my boundaries did not matter. On top of that, the veterinarian repeatedly misgendered my dog, reinforcing the impression that she was inattentive, dismissive, and lacked respect. There was no empathy, no reassurance, and no effort to de-escalate — just haughty, rude behavior and relentless pressure to approve unnecessary add-ons. Emergency care is expensive — I understand that. What is unacceptable is paying that price and being treated with disrespect. My dog is okay. The experience was not. Clinic leadership should seriously address bedside manner, respect for informed refusal, and coercive communication practices. Emergency clients are vulnerable. This clinic made that vulnerability worse, not better.
- BJBritagne JohnsonDec 6, 20255.0My cat was a patient there 2020-21. I didn't know it then but I definitely now know that this is one of the best VCAs. As far as I could tell the vets were really nice. They made sure my floofy boy was healthy and ready to play. I wish I could take my pets there now.
- TMTravis MNov 15, 20255.0We recently had a tragic illness befall upon our family member, and the staff here truly did make us feel like family. Foremost, they went out of their way to make sure our pet was taken care of, comfortable, and loved. Secondly, they gave us a thorough and expert analysis of our pet's condition, potential options, and reliable advice on how to proceed. I truly believe if you bring your pet here they will treat them as one of their own. Thank you to the staff and doctors here at VCA. Particularly, Dr. Fujita.
- MYMick YorkOct 30, 20251.0Terrible establishment. Don’t waste your time going here unless you want to waste your money. Came in to “see” the ophthalmology specialist for a non healing corneal ulcer. Paid 500 to “see” the specialist. Never once interacted with them they just proceeded to relay all the info of the decided treatment to the staff to relay to me. Rather the doing the gold standard treatment which in her own visit note was described as having a 85% success rate, she performed the other procedure which she stated had a 50% success rate and was even lower in French bull dogs. In what medical setting would you ever not speak to your physician and discuss treatment options? Even if it would have been more money I would have rather had the choice for the more efficacious treatment, instead they did the lower standard of care treatment with no option or choice and shocker the ulcer didn’t heal. Went and saw a different DVM ophthalmologist and was informed that they would have never not done a diamond burr drill. Thanks for wasting my money and providing insufficient care. 👍🏽
Frequently Asked Questions About VCA Family and Oahu Veterinary Specialty Center
What are the operating hours of VCA Family and Oahu Veterinary Specialty Center?
The hospital is open 24 hours a day, seven days a week, providing continuous care for your pets.
Which types of animals does VCA Family and Oahu Veterinary Specialty Center care for?
They provide veterinary services for cats, dogs, exotics, pocket pets, and rabbits.
What advanced veterinary services are available at VCA Family and Oahu Veterinary Specialty Center?
Services include advanced care, diagnostics, internal medicine, disease treatment, and specialty treatments such as diabetes and heartworm disease care.
Is VCA Family and Oahu Veterinary Specialty Center accredited by any professional associations?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Where is VCA Family and Oahu Veterinary Specialty Center located?
It is located at 98-1254 Kaahumanu Street, Pearl City, HI 96782, USA.
Does VCA Family and Oahu Veterinary Specialty Center offer any special promotions for new clients?
Yes, they offer a Free First Exam coupon for new clients, accessible through their website.
How can I contact VCA Family and Oahu Veterinary Specialty Center?
You can reach them by phone at +1 808-484-9070 or +1 808-518-2874.
What health and safety protocols does VCA Family and Oahu Veterinary Specialty Center follow?
They follow health care best practices as well as state and local regulations to ensure safety for clients and pets.
Are there any restaurants near VCA Family and Oahu Veterinary Specialty Center for dining before or after your visit?
Yes, nearby dining options include Spicy Ahi & BBQ, Cattle Company Steakhouse Pearl City, Black Angus Steakhouse, and Tea Time Taiwan bubble tea cafe.
What other health services are available near VCA Family and Oahu Veterinary Specialty Center?
Nearby health-related services include Dentistry for Kids, Pearl City Dental Corner, Sleep Center Hawaii, and Peoples First Counseling Services, helpful for families visiting the area.
Are there any professional services or community resources near the veterinary center?
Yes, community and professional services nearby include ANA Pacific Region T/TA Center, The Law Office of Branden T. Nakahara, and Kaʻānaniʻau LLC printing services.