Verizon

Reviews

• BE

  Brett Esaki

  4 days ago
  1.0
  I left the Verizon store in Lahaina feeling completely let down. What bothered me most wasn’t just that the issue wasn’t resolved — it was the lack of transparency. I was not given the full truth about my options, and important details were either glossed over or only revealed after I pushed for answers. The overall experience felt transactional and predatory rather than customer-focused. Instead of feeling helped, I felt sized up — like a hungry lion looking at a piece of meat — more interested in what could be sold to me than actually solving my problem. That’s not how loyal customers should be treated. I expected professionalism, honesty, and clear communication. Unfortunately, this location delivered none of that. I’ll be thinking twice before returning and would strongly encourage others to ask very direct questions and double-check everything they’re told.
• IT

  Irene Tihada

  Dec 22, 2025
  5.0
  Very helpful and professional service. Thank you
• CJ

  chancey jane

  Oct 21, 2025
  5.0
  Every time I have visited the Lahaina Verizon over the past 4 years, everyone that works there has been so helpful! All the people that work there are efficient & kind. I highly recommend the Lahaina verizon for whatever you need!
• KW

  Katie Whiteman

  Oct 16, 2025
  5.0
  I walked in on 10/14 just to ask a couple of questions regarding my business account (had to confirm cancellation of my order for iPhone 17PM). JJ was attentive and helped me right away. I was then introduced to Bronson, who was able to get me this elusive Orange 17PM right then and there, zero wait! I was shocked as this was unexpected, but so so happy I wouldn’t have to pre-order again! Bronson and JJ help me set up/transfer my phone/phones. The customer service was so good that I stayed a bit longer to add an additional line to my account and set up another device. Biggest thank you to you guys!
• AM

  Aloha Automotive and Motorsports

  Oct 3, 2025
  1.0
  NOT RECOMMEND!!!, spent 4 hours on the phone with an customer service agent from corporate verizon trying to get a phone and get the $830 credit off the the new iphone with a trade in. After waiting forever becuase he claimed his system was loading. By the way what system take 1 hour to refresh a page when your supposed to be the fastest carrier. Furthmore after wasting the whole day on the phone he said he could only get us $300 off with a trade in. All he needed to was say if you increase your plan to the unlimted you would get the $830. After being thoroughly disappointed with the corporate verizon representative i went in store to get the new 17 pro but the representative told me they didn't have it in stock and that we can either drive to kahului and get it or he would get it for us and have it at the store by 9am today. We could have gone to kahului for it but it would be another 2 hours drive so we decided to wait. We both had to work the following day at 9:30am so with a brief window of time to get my phone today my girlfriend showed up and the representative simple said "he forgot it". He processed the order the day before to secure the sale. I'm aware of this process since I used to work with verizon. But in the mean time after we left the store my girlfriends phone didn't work. Couldn't make call or text to people or receive them unless in wifi (iphones only i have a Samsungso i could get ahold of her period) we stressed that the phone needed to work after leaving the store since she needed it for work. How this happened is becuase the imei on the device remained the same but since the new phone has a esim it activated on the new one. So with that being said shes needed her phone to make calls and now she had no phone and we're driving to the kahului on the otherside of the island to get a phone that was promised to us today. Thanks verizon your customer service is unmatched compared to the IRS. Because of this and many other errors or increases in my bill randomly this is the last straw. Ive been with verizon for years and I will be pulling all my devices from my business account and person to another carrier once my contracts are fulfilled.

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