About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Kihei, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
268 reviews
5 stars
225
4 stars
11
3 stars
5
2 stars4
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Zay, Ihilani, and Justin.
Sales Practices
Several reviews highlighted concerns about misleading sales tactics, including unexpected charges and unfulfilled promises regarding plans and promotions.
Store Environment
The store received mixed feedback on wait times and service efficiency, with some customers reporting quick and smooth experiences while others faced long waits and poor service.
Product Knowledge
Customers appreciated the staff's product knowledge, particularly in helping with phone upgrades and troubleshooting issues.
Overall Experience
While many customers had positive experiences, there were significant complaints about deceptive practices and unresolved billing issues.
- RMRachel MyerbergDec 21, 20255.0Super helpful and timely!
- WEWilliam EscobarDec 18, 20252.0If your here on vacation and break ur phone, don't waste time going here to try and replace it unless you buy a new phone
- DWDiane WilliamsDec 5, 20255.0We upgraded our plan and phones and it was great dealing with both Jeff and Justin in Kihei. They were both friendly, patient, and helpful. We highly recommend them!
- ACann cNov 12, 20255.0Needed a new phone as my current phone died. My husband and I went to the Verizon in Kihei and Justin helped us right away. He was extremely helpful, efficient and easy to work with. No pressure on any decisions. We were clearly advised of our options and qualified for two free new phones (with a 3 year renewal contract). He made a stressful situation easy. 👍
- WWWoman_ScornedOct 15, 20255.0Came to this store when my daughters phone was starting to act up. Zay was amazing!!! He was able to get into my daughters old phone with a computer mouse and facilitate a smooth transfer of data to the new replacement phone without having to use "the cloud". Would recommend Zay to anyone! 10/10
Frequently Asked Questions About Verizon
What types of products does Victra - Verizon Authorized Retailer in Kihei offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands can I find at the Verizon store in Kihei?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and many accessory brands including Casemate, Otterbox, and Mophie.
What are the store hours for the Victra Verizon Authorized Retailer in Kihei?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Can I pick up my online order at the Verizon store in Kihei?
Yes, the store offers in-store pickup for online orders.
What payment methods are accepted at the Verizon store in Kihei?
They accept American Express, Visa, Mastercard, Discover, Apple Pay, Samsung Pay, Android Pay, cash, and debit cards.
Does the Kihei Verizon store offer device recycling services?
Yes, the store provides electronics recycling services.
What nearby places can I visit around the Verizon store in Kihei?
Nearby you can visit the Minit Stop convenience store, First Hawaiian Bank ATM, and GoWireless Verizon Premium Retailer for more mobile services.
Are there food options near the Verizon store in Kihei?
Yes, you can find places to eat like 808 Grindz Cafe (Hawaiian cuisine), Round Table Pizza, Outback Steakhouse, and Jamba Pii‘lani Village Shopping Center for smoothies and health foods.
Where can I find nearby banks or ATMs when visiting the Verizon store in Kihei?
Nearby banking options include Central Pacific Bank, American Savings Bank, and First Hawaiian Bank ATM for your convenience.
What nearby health and wellness services are available near the Verizon store in Kihei?
You can find Kaiser Permanente Health Care, Ultimate Health Chiropractic, Venture Physical Therapy, and Clinical Labs of Hawaii close to the store.