About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Kihei, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
267 reviews
5 stars
224
4 stars
11
3 stars
5
2 stars3
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several customers praised individual employees like Zay, Ihilani, and Justin for their exceptional service and willingness to go above and beyond.
Mixed Experiences
While many reviews highlighted positive interactions, there were also numerous complaints about poor service and misleading information from staff.
Billing Issues
Multiple customers reported problems with billing, including unexpected charges and difficulties in resolving these issues.
Store Environment
The store was described as clean and organized, but some customers noted a slow and unresponsive atmosphere during busy times.
Product Knowledge
Many customers appreciated the staff's knowledge about products and services, which contributed to a smoother purchasing experience.
- ACann cNov 12, 20255.0Needed a new phone as my current phone died. My husband and I went to the Verizon in Kihei and Justin helped us right away. He was extremely helpful, efficient and easy to work with. No pressure on any decisions. We were clearly advised of our options and qualified for two free new phones (with a 3 year renewal contract). He made a stressful situation easy. 👍
- RPRaul PachecoOct 21, 20255.0Great experience
- WWWoman_ScornedOct 15, 20255.0Came to this store when my daughters phone was starting to act up. Zay was amazing!!! He was able to get into my daughters old phone with a computer mouse and facilitate a smooth transfer of data to the new replacement phone without having to use "the cloud". Would recommend Zay to anyone! 10/10
- CCChrisOct 9, 20251.0Poor customer service, spent 20 mins waiting, 3 employees did nothing but talk and laugh, very slow environment business. I regret to switch over my lines to Verizon
- KPKat PerrySep 26, 20255.0Obsessed with Zay from the Verizon store. We walked in 30 minutes before closing (with a completely water damaged and broken phone) and Zay stayed 1.5 hours after closing to help us. He was so awesome, fun and helpful. Our vacation would've been so annoying without a phone. So grateful for him!
Frequently Asked Questions About Verizon
What types of products does Victra - Verizon Authorized Retailer in Kihei offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What brands can I find at the Verizon store in Kihei?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and many accessory brands including Casemate, Otterbox, and Mophie.
What are the store hours for the Victra Verizon Authorized Retailer in Kihei?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Can I pick up my online order at the Verizon store in Kihei?
Yes, the store offers in-store pickup for online orders.
What payment methods are accepted at the Verizon store in Kihei?
They accept American Express, Visa, Mastercard, Discover, Apple Pay, Samsung Pay, Android Pay, cash, and debit cards.
Does the Kihei Verizon store offer device recycling services?
Yes, the store provides electronics recycling services.
What nearby places can I visit around the Verizon store in Kihei?
Nearby you can visit the Minit Stop convenience store, First Hawaiian Bank ATM, and GoWireless Verizon Premium Retailer for more mobile services.
Are there food options near the Verizon store in Kihei?
Yes, you can find places to eat like 808 Grindz Cafe (Hawaiian cuisine), Round Table Pizza, Outback Steakhouse, and Jamba Pii‘lani Village Shopping Center for smoothies and health foods.
Where can I find nearby banks or ATMs when visiting the Verizon store in Kihei?
Nearby banking options include Central Pacific Bank, American Savings Bank, and First Hawaiian Bank ATM for your convenience.
What nearby health and wellness services are available near the Verizon store in Kihei?
You can find Kaiser Permanente Health Care, Ultimate Health Chiropractic, Venture Physical Therapy, and Clinical Labs of Hawaii close to the store.