Verizon

4.5
268 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Kihei, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
225 Piikea Ave, Kihei, HI
96753, United States

Hours

Reviews

4.5
267 reviews
5 stars
224
4 stars
11
3 stars
5
2 stars
3
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several customers praised individual employees like Zay, Ihilani, and Justin for their exceptional service and willingness to go above and beyond.

Mixed Experiences

While many reviews highlighted positive interactions, there were also numerous complaints about poor service and misleading information from staff.

Billing Issues

Multiple customers reported problems with billing, including unexpected charges and difficulties in resolving these issues.

Store Environment

The store was described as clean and organized, but some customers noted a slow and unresponsive atmosphere during busy times.

Product Knowledge

Many customers appreciated the staff's knowledge about products and services, which contributed to a smoother purchasing experience.
  • AC
    ann c
    Nov 12, 2025
    5.0
    Needed a new phone as my current phone died. My husband and I went to the Verizon in Kihei and Justin helped us right away. He was extremely helpful, efficient and easy to work with. No pressure on any decisions. We were clearly advised of our options and qualified for two free new phones (with a 3 year renewal contract). He made a stressful situation easy. 👍
  • RP
    Raul Pacheco
    Oct 21, 2025
    5.0
    Great experience
  • WW
    Woman_Scorned
    Oct 15, 2025
    5.0
    Came to this store when my daughters phone was starting to act up. Zay was amazing!!! He was able to get into my daughters old phone with a computer mouse and facilitate a smooth transfer of data to the new replacement phone without having to use "the cloud". Would recommend Zay to anyone! 10/10
  • CC
    Chris
    Oct 9, 2025
    1.0
    Poor customer service, spent 20 mins waiting, 3 employees did nothing but talk and laugh, very slow environment business. I regret to switch over my lines to Verizon
  • KP
    Kat Perry
    Sep 26, 2025
    5.0
    Obsessed with Zay from the Verizon store. We walked in 30 minutes before closing (with a completely water damaged and broken phone) and Zay stayed 1.5 hours after closing to help us. He was so awesome, fun and helpful. Our vacation would've been so annoying without a phone. So grateful for him!

Frequently Asked Questions About Verizon

What types of products does Victra - Verizon Authorized Retailer in Kihei offer?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What brands can I find at the Verizon store in Kihei?

The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and many accessory brands including Casemate, Otterbox, and Mophie.