Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Kaneohe for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
133 reviews
5 stars
89
4 stars
17
3 stars1
2 stars
6
1 star
20
- NCNathaniel La CruzeNov 5, 20251.0I went to the Verizon store in Kaneohe at Windward Mall yesterday after having an ongoing issue with my iPhone order. I’ve ordered the phone multiple times, and each time Verizon places a temporary hold on my money for about four days, then it falls off, and the funds go back into my account. Then a week or two later, Verizon tries to take the money again — even though there’s no guarantee it’s still available by that point. When I explained this to the employee, instead of listening, she repeated my own words back to me as if I was confused or wrong. She also had a bit of an attitude, which made the experience frustrating. When the manager came over, they were more professional and basically confirmed what I was saying — that the phones are backordered — but without the attitude. What I noticed, though, is that this isn’t just about one person. Every time I go into a Verizon store, it feels like customers are treated like an inconvenience instead of being appreciated. It’s almost like walking into a place where people are bothered that you showed up, not happy that you’re a paying customer. I’m sharing this because I’ve been with Verizon for a while, and I’d like to see better communication, understanding, and customer service. Sometimes people just want to be heard and respected — especially when they’re trying to make a purchase and stay loyal to your company.
- SSSarahOct 22, 20255.0Fantastic location and even better service! I highly recommend the Verizon store in Windward Mall. The representatives, and especially the manager, Ellis, are incredibly kind. Ellis truly went above and beyond to answer all of my mom's questions. It's clear he genuinely cares about his customers and making sure they get the best deal.
- KMKevin MJul 27, 20251.0Typical Verizon, wait twice as long as promised and poor service.
- BHBeth HarterJun 25, 20255.0Able to be oriented to my phone.
- SCStacey ColeJun 12, 20255.0Tammy at the Windward Mall location was fantastic. She was polite and professional, and she was able to set me up quickly with a phone plan.
Frequently Asked Questions About Verizon
What brands of smartphones can I find at the Verizon store in Kaneohe?
You can find the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Kaneohe store.
What are the operating hours of the Verizon store in Kaneohe?
The store is open from 10:00 AM to 7:00 PM Monday to Thursday, 10:00 AM to 9:00 PM on Fridays and Saturdays, and 10:00 AM to 6:00 PM on Sundays.
Does the Verizon store in Kaneohe offer online order pickup?
Yes, you can buy online and pick up your order in store with options including in-store pickup, express lockers, free 2-day shipping, and same-day delivery where available.
Can I schedule an appointment to visit the Verizon Kaneohe store?
Yes, you can schedule an in-store appointment online for a more convenient shopping experience.
What types of business products does Verizon Kaneohe offer?
The store offers business cell phones, mobile hotspots, tablets, and laptops.
Which mobile plans and services are available at Verizon Kaneohe?
Verizon Kaneohe offers mobile plans, wireless internet plans, and voice plans to meet various connectivity needs.
Are payments by debit card and mobile NFC accepted at Verizon Kaneohe?
Yes, Verizon Kaneohe accepts payments by debit card, mobile NFC, and also allows paycheck payments, with no requirement for cash only.
What nearby shopping options are available around Verizon Kaneohe?
You can visit nearby places like Got Funn (shopping and education), Amy's Hallmark Shop for gifts, and the Windward Mall featuring stores such as Sears and Bath & Body Works for diverse shopping experiences.
Which dining options are near the Verizon store in Kaneohe?
After your visit, you might enjoy nearby eateries such as BullKogi (barbecue), Waiāhole Poi Factory (Hawaiian cuisine), Ramen Manichi (Japanese), Pizza Hut Express, and Papa John's Pizza for various dining choices.
Are there any nearby services for phone repair or accessories near Verizon Kaneohe?
Yes, Tricked Out Accessories and Phone Repair is close by, offering mobile phone accessories and repair services, which can complement your Verizon experience.