Many customers expressed dissatisfaction with the high prices for services, often feeling they were overcharged for basic procedures.
Staff Competence
While some reviews praised the staff's compassion and professionalism, others reported issues with care quality and communication, particularly regarding treatment plans.
Customer Service
Feedback highlighted a mix of experiences with customer service, ranging from friendly and helpful interactions to complaints about rudeness and unprofessional behavior.
Emergency Care
Several customers noted positive experiences during emergency situations, appreciating the quick response and care provided by the veterinary team.
Facility Experience
The clinic's cleanliness and modern facilities received positive remarks, although some customers mentioned long wait times during visits.
AP
Ash Posits
Nov 16, 2025
1.0
Crummy useless vet clinic. Tried to bring the dog I’m sitting in to cut one, count it, one single tangle I could not get out. It was super painful and right at the skin. Employees were unempathetic. Only cared about money tried to charge over $50 to take one minute to cut one knot. Would not come again
RM
Rhiannon Martina
Oct 9, 2025
1.0
Incredibly overpriced and last time I was there for the free first time visit, the vet spent maybe 5 minutes with my pup. Would not go back.
JP
James Paine
Sep 17, 2025
5.0
I brought my fur baby in to see Dr. Traversi for the first time and I am still glowing about the experience. From the moment he walked into the exam room I was overcome with his masculine confidence and presence. His handshake was welcoming and the warmth of his grip matched the warmth of his smile when he shook my hand. "This won't hurt a bit," Dr. Traversi said, as he vaccinated my baby but it was as if he was really talking to me, and when he looked up after giving the shots it was like his eyes saw into my soul and he understood all of my fears and anxieties of being a new pet parent. In that moment Dr. Traversi had this dominant control of the entire room and I found myself hanging on every word he said. I felt something watching Dr. Traversi handle my sweet baby with his strong strong hands and I requested an appointment every six months, even though he graciously told me I didn't need to come back for a year. I've been thinking about the way he said "well, then I'll see you in six months!" ever since I walked out the door. HIGHLY RECOMMEND.
JC
Jessica Coombes
Aug 20, 2025
1.0
I adopted two kittens from the Humane Society and they came with free VCA visits. One of the babies was very sick but they didn't give him the meds he needed on the first visit causing him to suffer unnecessarily. They only gave him eye lubricant and vitamins. Also, the male doc said the vaccines would be covered on the first visit, and then upon checkout they said they were not covered and charged me way more than the vet down the street would have for the same vaccines. I was trapped and forced to pay as you can't unvaccinate kittens.
My kitten didn't get better (obviously) and they said the second visit was still covered so I came back instead of going somewhere else to save money since the first visit was so expensive I couldn't afford another until payday, and the poor kitten needed get on meds asap. When when I arrived for the second visit I still had credits on my account, but when I went to check out, the staff said I didn't and again tried to charge me full price. Luckily a female doc was walking past and saw the screen and confirmed she had seen my credit earlier AND SOMEONE HAD DELETED IT WHILE I WAS THERE.
There are other amazing vets in the area that care more for an animals welbeing, don't have issues with what's covered or not so I'm never surprised with a big bill after a visit, and they cost less. Don't make the mistake I did with free VCA visits after an adoption from HHS, just find a good vet on day one.
GR
Gary R
Jul 26, 2025
5.0
Although we were there over 10 years ago, Dr Dan Severson who used to be our primary Veterinarian and he is an EXCELLENT doctor for animals, that I knew there wasn't any other that was better on this entire island, his greatness inside the office or hospital is paramount like it always is, outside VCA as this is just the beginning, my golden retriever Brandy always suffers waiting for me DRAFT... his love and care is genuine, and I miss seeing him... Brandy's waiting again, do the rest at a later time.
Frequently Asked Questions About VCA Kaneohe Animal Hospital
What are the main services offered at VCA Kaneohe Animal Hospital?
VCA Kaneohe Animal Hospital offers a variety of services including advanced care, allergy relief, diabetes treatment, diagnostics, nutrition, disease treatment, parasite control, pet wellness exams, spay and neuter, vaccinations, and weight loss programs among others.
Which types of animals does VCA Kaneohe Animal Hospital treat?
They provide care for a wide range of animals including dogs, cats, birds (avians), rabbits, reptiles, pocket pets, exotics, and pot-bellied pigs.
What are the operating hours of VCA Kaneohe Animal Hospital?
The hospital is open every day of the week from 7:00 AM to 7:00 PM.
Where is VCA Kaneohe Animal Hospital located?
It is located at 45-608 Kamehameha Hwy, Kaneohe, HI 96744, USA.
Does VCA Kaneohe Animal Hospital have any health and safety protocols in place?
Yes, the hospital follows health and safety protocols based on healthcare best practices, as well as state and local regulations.
Are there any special offers for new clients at VCA Kaneohe Animal Hospital?
Yes, new clients can click for a Free First Exam coupon available on their website.
What associations is VCA Kaneohe Animal Hospital affiliated with?
It is accredited by the American Animal Hospital Association (AAHA).
What nearby restaurants can I visit before or after my visit to VCA Kaneohe Animal Hospital?
Nearby restaurants include Burger King, Dunkin', Zia's Caffe (Italian and pizza), Chao Phya Thai Restaurant, Kin Wah Chop Suey (Chinese), Papa Murphy's Pizza, and Starbucks for coffee.
Are there convenient services near VCA Kaneohe Animal Hospital for pets and owners?
Yes, nearby there are several convenient services including CVS Pharmacy, Island Mini Mart, multiple gas stations like Aloha gas and Aloha Petroleum Ltd, and automotive services such as Pacific Rim Glass Tinting and Lifestyle Garage.
What local attractions can customers explore near VCA Kaneohe Animal Hospital?
Customers can enjoy the scenic Koolau Mountains nearby, a beautiful natural attraction perfect for hiking and sightseeing after their visit.