Verizon

4.5
253 reviews
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Business Details

200 Hamakua Dr, Kailua, HI
96734, United States
(808) 261-1900
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Kailua, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
200 Hamakua Dr, Kailua, HI
96734, United States

Hours

Reviews

4.5
251 reviews
5 stars
211
4 stars
9
3 stars
2
2 stars
1
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several specific employees receiving commendations for their exceptional service.

Sales Practices

There were multiple complaints about misleading sales tactics and issues with promotions, leading to customer dissatisfaction and accusations of dishonesty.

Wait Times

Several reviews mentioned long wait times and understaffing, which negatively impacted the customer experience.

Store Environment

The store was described as welcoming and pleasant, with a positive atmosphere noted by many customers.
  • LF
    Lauren Flores
    6 days ago
    1.0
    I have been a Verizon Wireless customer for over 18 years. Went to this store in September to replace and upgrade my cell phone. I thought everything went well until I got my bill. A new phone line was created on my account along with other monthly charges for perks I did not ask for. I look on MyVerizon and I now have 2 numbers on 2 devices. My old number on my new phone (check) and a new number attached to my old phone that I had exchanged at the store and hadn't had since then. I call Verizon customer service and they say the store did this and it should have never been done. They say they disconnected the line. They didn't. I get my bill after the "line disconnection" and I have now been charged a $12.00 a day travel pass for the month of December on...MY OLD PHONE that I handed to the store in September of last year. Apparently there was no activity on that device from September to November but someone started using it in December...on my dime. I call Verizon again and they cut the phone line again and they say I have to go to this store to get refunded because the store did all of the account changes. YES, I have to go to the store that defrauded me and trust them to rectify the situation and refund me the money. Cooooooooool! How can I trust the store management or Verizon as a company? I would LOVE an answer...
  • AL
    Allan “O'Kalani” Lui
    Dec 31, 2025
    5.0
    Employees are caring and helpful. Great time,
  • MM
    melisse malone
    Dec 26, 2025
    5.0
    Excellent listener. Kind. Patient. Thank you.
  • GC
    Gordan Curran
    Dec 24, 2025
    5.0
    Very personalble and helpful
  • RD
    Ronald Daines
    Sep 12, 2025
    5.0
    Had to wait a bit, but once served the response was excellent.
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Frequently Asked Questions About Verizon

What products and services does Verizon in Kailua offer?

Verizon in Kailua offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. They also provide new lines, upgrades, and accessories.

What are the operating hours for the Verizon store in Kailua?

The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 6:00 PM.