Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Kailua Kona for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
203 reviews
5 stars
100
4 stars
34
3 stars
17
2 stars
8
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were reported as rude and dismissive.
Staff Knowledge
Several customers highlighted the extensive knowledge of staff members, particularly praising individuals like Tim and Jodie for their expertise and problem-solving abilities.
Store Experience
The store environment is generally described as clean and well-organized, but some customers reported long wait times and poor handling of customer issues.
Appointment Issues
Customers expressed frustration with the appointment system, noting that walk-ins were often neglected and that appointments did not guarantee timely service.
Product Availability
There were complaints about the availability of products and accessories, with some customers unable to find what they needed.
- JRJake RomanakOct 15, 20251.0Made an appointment right when they opened the morning of 10/15/25 at Makala Blvd location due to broken phone requiring replacement. They asked me for a photo ID and I gave them a valid photo ID issued by the State of Hawaii. They stated it was not good enough for them, wrote a phone number on a post-it note for me to call, then dismissed me from the store. I was the only customer in the store. Besides the two clerks, there was a manager there who held the door open for me. Did I mention my phone is broken? Drove home and managed to miraculously get ahold of a Verizon representative on the rotary land line I have. They said typically the clerks would help you complete the call onsite to verify your identity especially knowing my phone isn't functioning. This could have been a 5 Star review if I was given any help at all, but I guess they don't make commissions from helping people. Going with another company once my plan expires
- JDJoe DurallSep 28, 20255.0Very helpful
- TTTeri TakataAug 21, 20254.0Went in just to buy a new phone case. Service was great and very helpful.
- RTRachael TiowAug 1, 20255.0When you go in there next time - ask for Jodie or Marissa!
- GRG. RamosJun 12, 20252.0I visited the Verizon store at Kona Commons on June 11, 2025, at 12:30 PM to exchange my phone, less than 30 days after signing up for service. Initially, the customer service rep Marissa was helpful, but due to complications with my phone plan and device, I spent over four frustrating hours in the store. When I sought assistance from the manager on duty—while several employees stood idle—he blamed me for not agreeing to a $30 fee for Marissa’s undivided attention, a service never offered to me, and dismissed my concerns as mere "perception" rather than addressing the issue. As a longtime AT&T customer who switched to Verizon expecting better service, this experience has been disappointing enough that I am strongly considering canceling my service before my 30-day trial ends. I urge Verizon to address this issue and ensure its staff prioritizes problem-solving over deflection and blaming customers.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Kailua Kona?
The Verizon store in Kailua Kona is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which mobile brands does the Verizon store in Kailua Kona offer?
The store offers mobile phones from brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What delivery and pickup options are available for online orders at Verizon Kailua Kona?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available for your online orders.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for convenience.
What types of products and services does Verizon Kailua Kona provide for business customers?
They offer business cell phones, mobile hotspots, tablets, laptops, as well as mobile, wireless internet, and voice plans tailored for business needs.
Does the Verizon Kailua Kona store accept debit cards and mobile NFC payments?
Yes, the store accepts debit cards, mobile NFC payments, and also supports paycheck payments; cash-only payments are not required.
What nearby shopping options are available if I visit Verizon in Kailua Kona?
Nearby you can visit Kona Commons Shopping Center and stores like Skechers Factory Outlet, Old Navy, SKECHERS Warehouse Outlet, and Vans for a diverse shopping experience.
Are there food options near the Verizon store in Kailua Kona?
Yes, nearby dining includes Subway, Panda Express, and Kohola Coffee for quick meals and refreshments.
What pet services are located near Verizon Kailua Kona?
Close to Verizon, you can find Petco Grooming and Petco - Kona, offering pet grooming, training, and retail services.
If I want to explore telecommunications competitors near Verizon in Kailua Kona, where can I go?
Nearby competitors include the T-Mobile and Sprint Store locations within the area for alternative mobile and internet services.