Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Honolulu, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
147 reviews
5 stars
124
4 stars
3
3 stars1
2 stars
5
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Brandon, Jamar, and Alex.
Transparency Issues
Several reviews highlighted concerns about hidden fees and lack of upfront communication regarding charges during transactions.
Wait Times
Customers frequently reported long wait times and insufficient staffing, leading to frustration during their visits.
Mixed Experiences
While many had positive experiences, some customers reported feeling scammed or dissatisfied with their service, indicating inconsistency in service quality.
- EMEvelyn Main2 days ago5.0Conner’s patience and professionalism in helping me solve my problem was exemplary. His positive attitude, knowledge and concern was much appreciated. It was my good fortune that he is in Verizon Hawaii Kai.
- IMIiad M.Dec 9, 20255.0Excellent service! Competent and quick!
- NANoel AngOct 30, 20253.0My wife and I upgraded our phones at this Verizon / Victra location. Connor was very knowledgeable and helped guide us to make the right choice. Since we had our existing phones for quite a while, we were both eligible for free phones and made it clear we both wanted new phones for little to no cost while keeping our monthly bill low. He helped with our setup but upon checking out we were surprised we were paying much more than the taxes on the phones. He neglected to tell us about the set up and go fees and phone balance fees that amounted to about $100 for the both of us. When I asked him about it, he pointed to a small sign on a separate table about the set up and go service. But the sign never listed a fee for the service and he couldn't even explain what the phone balance fee was for. It was very disappointing because he clearly misled us from knowing about these fees until checkout. The only reason I am giving 3 stars is that I contacted Victra afterwards and they eventually refunded me the $100 for those fees. In the future, please make sure your associates and your store signage are upfront about any and all fees you will charge your customers!
- GLGood LifeJun 19, 20235.0I called first to find out if I needed an appointment, and the person I spoke with was very personable on the phone. He said that I likely would get him when I went in for help. So when I got there, I saw Jamar who put me at ease immediately with his great smile! He proceeded to help me and get me everything I needed. He was professional, kind, very skilled, and patient, with a nice sense of humor. Thank you, Jamar, for your excellent customer service! I love my new phone!
- GKGrace KaleikiloJan 27, 20204.0Payed grandson bill
Frequently Asked Questions About Verizon
What products and services does Verizon in Honolulu offer?
Verizon in Honolulu offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. They provide services such as new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon at 333 Keahole St in Honolulu?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Verizon offer in-store pickup services?
Yes, Verizon offers in-store pickup services at their Honolulu location.
What payment methods are accepted at Verizon in Honolulu?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is Verizon in Honolulu accessible for customers who speak Spanish?
Yes, the store offers services in English and Spanish.
Are there nearby places to grab food or coffee around Verizon at 333 Keahole St?
Yes, nearby you can visit Bits & Bites Cafe, Lanikai Juice, Starbucks, Baskin-Robbins, Sushiman, Maile's Thai Bistro, Panda Express, Jersey Mike's Subs, SNOWFOX, Ramen-Ya, Burger King, Raising Cane's, and Koa Pancake House for a variety of dining options.
What other mobile phone stores are located near Verizon Honolulu?
Nearby mobile phone stores include Victra — Verizon Authorized Retailer, GoWireless Verizon Premium Retailer, and T-Mobile for Business.
Are there shopping centers near the Verizon store in Honolulu?
Yes, customers can visit Hawaii Kai Shopping Center and Hawaii Kai Towne Center nearby for additional shopping.
Can I recycle electronics at Verizon's Honolulu location?
Yes, Verizon accepts electronics for recycling at their Honolulu store.
What brands of devices and accessories does Verizon Honolulu carry?
The store offers Verizon Wireless devices and accessories from brands including Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.