Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Honolulu, HI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
145 reviews
5 stars
122
4 stars
3
3 stars1
2 stars
5
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Brandon, Jamar, and Alex.
Negative Experiences
Several reviews mentioned issues with unexpected charges, feeling scammed, and poor service, particularly regarding the handling of trade-ins and device setups.
Store Environment
Customers reported long wait times and inadequate staffing, leading to frustration during visits.
Product Knowledge
Staff were frequently noted for their expertise and ability to assist with various phone-related issues, enhancing the customer experience.
Overall Satisfaction
Despite some negative feedback, many customers expressed high satisfaction with their purchases and the service received, indicating a willingness to return.
- NANoel AngOct 30, 20253.0My wife and I upgraded our phones at this Verizon / Victra location. Connor was very knowledgeable and helped guide us to make the right choice. Since we had our existing phones for quite a while, we were both eligible for free phones and made it clear we both wanted new phones for little to no cost while keeping our monthly bill low. He helped with our setup but upon checking out we were surprised we were paying much more than the taxes on the phones. He neglected to tell us about the set up and go fees and phone balance fees that amounted to about $100 for the both of us. When I asked him about it, he pointed to a small sign on a separate table about the set up and go service. But the sign never listed a fee for the service and he couldn't even explain what the phone balance fee was for. It was very disappointing because he clearly misled us from knowing about these fees until checkout. The only reason I am giving 3 stars is that I contacted Victra afterwards and they eventually refunded me the $100 for those fees. In the future, please make sure your associates and your store signage are upfront about any and all fees you will charge your customers!
- TGTommy GJun 28, 20252.0At first, I had a great experience trading in my iPhone. I paid off the remaining balance, got a credit for my old phone and knew about the activation charges for each device that would be on my next bill. The guy opened up my iPhone and started setting it up. Then, as I was leaving, they changed me an in-store charge of $175. The guy said it was a special charge for this location since they’re not an actual “Verizon” store. What the hell?! You didn’t tell me this when I confirmed everything that I would be paying—and I asked many times. Apparently there is a charge for each device setup (even the “free” iPad). This store completely took advantage of me, LIED, and then charged me $175 for nothing. They didn’t even ask if I wanted to do the transfer myself, which I always do anyway. Absolutely ridiculous and I don’t recommend ANYONE going to this store.
- TSTina StroedeJun 17, 20255.0Abella at Keahole store in Hawaii Kai was awesome! Great customer service, very knowledgeable and efficient. I’ve had good experiences at this store and will definitely return to Keahole store in the future. Mahalo!
- ATAsa TanakaMay 12, 20211.0Came in to replace my lifetime replacement glass face shield for my phone. Lifetime replacement no longer valid. 4 replacement shields no longer valid. Bought $40.00 replacement, salesperson cracked glass says I have to make a claim with the manufacturer costing $10.00. Really feel ripped off.
Frequently Asked Questions About Verizon
What products and services does Verizon in Honolulu offer?
Verizon in Honolulu offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. They provide services such as new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon at 333 Keahole St in Honolulu?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Verizon offer in-store pickup services?
Yes, Verizon offers in-store pickup services at their Honolulu location.
What payment methods are accepted at Verizon in Honolulu?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is Verizon in Honolulu accessible for customers who speak Spanish?
Yes, the store offers services in English and Spanish.
Are there nearby places to grab food or coffee around Verizon at 333 Keahole St?
Yes, nearby you can visit Bits & Bites Cafe, Lanikai Juice, Starbucks, Baskin-Robbins, Sushiman, Maile's Thai Bistro, Panda Express, Jersey Mike's Subs, SNOWFOX, Ramen-Ya, Burger King, Raising Cane's, and Koa Pancake House for a variety of dining options.
What other mobile phone stores are located near Verizon Honolulu?
Nearby mobile phone stores include Victra — Verizon Authorized Retailer, GoWireless Verizon Premium Retailer, and T-Mobile for Business.
Are there shopping centers near the Verizon store in Honolulu?
Yes, customers can visit Hawaii Kai Shopping Center and Hawaii Kai Towne Center nearby for additional shopping.
Can I recycle electronics at Verizon's Honolulu location?
Yes, Verizon accepts electronics for recycling at their Honolulu store.
What brands of devices and accessories does Verizon Honolulu carry?
The store offers Verizon Wireless devices and accessories from brands including Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.