Verizon

Reviews

• FN

  Florida Native

  3 days ago
  1.0
  Picked up a new phone for my wife, she had everything pretty much switched over to the new phone. Went to turn in the trade in and the rep insisted on reswitching everything, now she can't log into her apps and has no way to recover everything. DO NOT let them talk you into transferring your phone contents. Unless you want to be locked out of fb and other apps. Not to mention that they charge you for something you can do yourself for free.
• DS

  Dennis Stevens

  Jan 5, 2026
  1.0
  I was turned away from the store I bought the products they where no help so I went to a corporate Verizon store and was told they could not take the boxes back after I was the phone half the morning with Verizon 3 different agents one told me their was nothing I could do the second one I lost connection with the 3rd told me was documented and to return them my local store so I've wasted half day and twenty dollars in gas trying to resolve this issue
• RB

  Renee Bridges

  Dec 30, 2025
  5.0
  Went in thinking we'd be there for at least 2 hours but they suggested doing it through the app for in-store pick up and we were in and out in 30 minutes. We spent 20 minutes completing the order online! Great service.
• JJ

  James

  Dec 16, 2025
  1.0
  I want to start by saying while, yes, I'm frustrated. This review is unbiased, as to how I feel. We have been with Verizon for over 22 years. I ordered/upgraded online via chat to the iPhone 16 pro max. Chat has always been great for me. After receiving the phone I decided I didn't want the 16 and instead wanted to change to the 17 Pro Max. The phone is 100% unopened. Easy? Right? Wrong, not for the Waycross corporate store. Because they don't ACTUALLY want to help you if they make nothing from you. I walked in. Everyone was kind. In fact they were kind for the entire interaction. They were just simply checked out on helping me in any way. Zero critical thinking and questions. I stated to them I wanted to return the 16 Pro Max and get the 17 instead. They told me they didn't have any in stock. No problem, that's not their fault. But then the guy said "you should have come in and got it from us". I said, "what difference would that have made? He responded "you could have gotten the phone". There were three guys just sitting around then another young lady that initially helped me but didn't know exactly what to do. That's how I was directed to this guy sitting at the table. So I asked him, well did you have the phone in stock yesterday? He said, "yes, we get a shipment everyday". So I said, "well are you getting one today". He said, "Yes". That was it. Not, we don't have the phone you want in stock. But if you would like us to facilitate the return so you don't have to print a label and ship it via UPS I'd be happy to help you with that. He said I could call or go to the Brunswick store and see if they had any. I understand it's close to Christmas. I understand the odds of them being out of stock is very high. No problem, I get it. They have no control over that. But at the very least. Accommodate the individual and their needs while they are there. Don't allow your employees to check out and only push toward what they get commission on. He asked me, "did you start a new line for that phone". I said, "no I upgraded my existing". He then said again, "you should have come to the store and I wouldn't be without a phone". So I told him I wasn't without a phone. I just upgraded my old one. They didn't ask any questions that mattered. They didn't want to move a finger to help me. They just wanted to sit there in their own world and bring ZERO value to the company that pays them. Knowing the processes and logistics of how their company works in the background is greek to them. At that point everything was going nowhere. So I said "I'll just go home and do the return myself, then mail it in". Best at my bedtime story is the actual service here. If things are going to be so hard to deal with and we are going to pay so much for services for over 22 years. At this point. I simply don't know if it's worth it. Do better Waycross corporate store. Teach your employees it's not all about the dollar. Treating people well and going above and beyond to solve their problems goes a really long way. Even if you don't succeed, just trying hard usually makes a lasting impression. Four people standing around and NOTHING get's even close to done. They didn't lift a finger to help me. As I was leaving and the guy was saying that about the "new line" question. I said, "no I upgraded an existing, we have been here for over 20 years". He then replied, as I'm walking out, thank you for your business. It seemed almost condescending at that point to say that. Because if you really cared, you would have actually helped.
• KK

  Krista Kilgore

  Dec 4, 2025
  1.0
  So disappointed with this store and it's customer care. After being on the phone for 2 1/2 hours to get help with a new phone activation and # transfer I was told go to this store I needed a new sims card . This store is in another town 45 mins a way. My daughter took the phone the first time they would help her it wasn't authorized on my contract. So two days later we went back again we got there at 5:30 only to be told their system was down calling back periodically to see if system was up until closing. l never received any help that night either. Wewe back again tonight only to be told they can't help me. I need to call customer service again...why couldn't they just tell that the first time . Cause I'm prepaid and not contract. I have had an account and used this service for more than 15 years Not any more! They can run some else around! Horrible customer service cause they can't make a dollar off my prepaid account ! Not to mention to worker told .me the system was not down the other evening either, I was a prepaid customer and the commission isn't as big as if if I had a contract.... despicable and deplorable way to treat a long time customer!!!!

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