Visit our store at Waycross for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Mixed reviews on customer service; some praised helpful staff while others reported unprofessional behavior and lack of assistance.
Staff Knowledge
Some employees were noted for their knowledge and helpfulness, while others were criticized for being uninformed or dismissive.
Store Management
Concerns about management and store policies, with calls for better training and improved customer handling.
Service Speed
Service speed varied; some customers experienced quick assistance, while others faced long waits and unresolved issues.
Product Availability
Frequent complaints about limited stock and availability of products, leading to customer dissatisfaction.
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tj fitchett
6 days ago
5.0
My experience there was amazing. I went in to just get an idea about how much 4 lines and new phones would cost. The GM Torris said he would give me the phones and activate the line for $10.00 that he would pay. Chris set up the whole thing. Thank you all so much!!!
NC
Natalie Cyr
Nov 15, 2025
1.0
I'd give 0 stars if i was able to. Verizon in Waycross..do better. Your customer service is the WORST. I cannot deal with the laziness and the unwillingness to help.
I'LL go to the Brunswick store next time. For SURE
KT
Keisha Tanner
Oct 7, 2025
4.0
Really enjoyed the personnel here. Will drive to Waycross for all of my Verizon needs.
RR
RiriNicole
Sep 3, 2025
4.0
Firstly I’d like to say Tenesha Mays was incredible with her dedication, responsibility and commitment, she helped me through my time here at waycross and my family into trading our phones. She had no frustration and was not overwhelming. If you really need help go to tenesha!! She was great. Overall everyone else was around for help.
TW
Tony Walker
Jul 23, 2025
4.0
I went to get help with phone charging port,was told get new phone basically, with very little effort,not sure if they were correct yet