Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Peachtree City, GA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
222 reviews
5 stars
175
4 stars
14
3 stars3
2 stars1
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual staff members for their helpfulness and professionalism, particularly highlighting Alani, Connor, and Jada for their exceptional service.
Misleading Practices
Several reviews expressed frustration over hidden fees, upselling tactics, and being misled about promotions, leading to unexpected charges on bills.
Store Management
Customers reported issues with store management, including poor communication and lack of accountability for billing errors.
Staffing Issues
Multiple reviews noted long wait times due to insufficient staff, with some customers feeling neglected or ignored during their visits.
- PWPhillip Willis1 day ago5.0Hania was so helpful with assisting me today. Her energy is everything and she definitely made my day better.
- HChector castellanosJan 3, 20265.0We were assisted by a wonderful employee Hania, she kindly and patiently walked us through what could've been a stressful experience recovering data from an inaccessible phone onto a new one. It was late into store after hours, but her smile, good attitude and expertise resolved our issues seamlessly while giving the Verison brand a good name. She should be compensated for her great work ethic!
- JMJane McGowanDec 6, 20254.0Good service.
- KTKatie TaylorNov 19, 20251.0If I could rate this store a 0 I would. RUN FAST!!! THIS IS NOT A VERIZON STORE. It is run by Victra but they won't tell you that - they wear Verizon shirts, no name tags, and DON'T PRINT YOU A BILL because it won't have Verizons name on it. Talk about lying and trying to hide it. Then, they charged us setup fees for every device (8 of them) BUT DIDN'T SETUP ANYTHING. They didn't transfer our old devices over, didn't link watches to phones, etc. We did everything ourselves at home. Then we were slapped with a bill from Verizon for MORE than double what we expected BECAUSE THEY SETUP OUR LINES WRONG. Thankfully Verizon is fixing that for us. When we called Victra to get our money back for setup fees they said they'd write us a check to refund us but it'd take 6-8 weeks!!! But, because 2 of our 8 devices were ordered and picked up later and WE WERE NOT GIVEN A RECEIPT, they said they couldn't do anything about those setup fee charges. So we're left to file a complaint with BBB and fraud on our credit cards. Hands down, this is the BIGGEST customer service nightmare we've EVER dealt with. Collectively my husband and I have spent around 10-15 hours on the phone with Victra and Verizon to not even fully rectify the mess they created.
- CLChristie LeavittNov 13, 20254.0I went in to fix my phone and I guess u charge now even if it takes 5 mins. And she was nice and helpful kind of. She never smiled and didn’t fix the problem.
Frequently Asked Questions About Verizon
What products does Victra offer at its Peachtree City location?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and others.
What services are available at Victra in Peachtree City?
Victra provides services such as new lines, upgrades, new devices, and accessories to meet your wireless needs.
What are the operating hours for Victra in Peachtree City?
Victra is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Victra in Peachtree City offer in-store pickup?
Yes, Victra offers in-store pickup for your convenience at their Peachtree City location.
Which payment options are accepted at Victra?
Victra accepts payment methods including American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Victra store in Peachtree City accessible for Spanish speakers?
Yes, the Peachtree City Victra location offers services in both English and Spanish.
Where is Victra located in Peachtree City?
Victra is located at 1223 N Peachtree Parkway, Peachtree City, GA 30269, USA.
Are there nearby places to Victra where I can get hair or beauty services?
Yes, nearby beauty and hair service options include Auntie Hair Fairy, Rio Body Spa, Salone Di Capelli, Stylista Hair Co., Wildflower Piercing and PMU, The Hair Gallery by Shimmy, GLO Esthetics, O'Haira, and Sola Salon Studios, making it easy to visit for personal care before or after your shopping trip.
What nearby places can help with shipping or mailbox services when visiting Victra?
Pak Mail, a nearby mailing and shipping center, offers freight, cargo, mailbox, notary, and vehicle shipping services, convenient for business and personal shipping needs near Victra.
Are there real estate agents near Victra in Peachtree City?
Yes, there are several nearby real estate agencies and agents including Kay Fulp & Co., The Kay Fulp Team- BHGRE Metro Brokers, Watlington & Buckles, Inc., The Real Estate Jungle, Inc, Aimee Francis Homes, Better Homes and Gardens Real Estate Metro Brokers, and Metro Brokers Three for your real estate needs.