Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3150 E. Hwy 34, STE 209 in Newnan, GA 30265
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like DJ, Jamaal, and Kaitlyn.
Sales Experience
Several reviews highlighted issues with salesmanship, including misinformation about product availability and poor assistance with phone transfers.
Staffing Issues
Multiple customers noted that the store was often understaffed, leading to longer wait times and less personalized service.
Product Knowledge
Customers frequently commented on the staff's expertise and ability to answer questions effectively, enhancing the overall shopping experience.
Mixed Experiences
While many had positive experiences, some customers reported dissatisfaction with service quality, particularly regarding problem resolution and assistance.
RG
Robin Gerry
Oct 23, 2025
2.0
Friendly but poor salesmanship, misinformation, and understaffed
SW
Shannon Williams
Sep 22, 2025
5.0
Keema was more than helpful and she also helped me with insta protek. I have to say also that the lady that was working with her was going through some major issues with a new customer who had just bought it. iPhone 17 pro and she handled it so well. She was on the phone trying to make them understand that he had left to go to lunch and she needed some help with activating the SIM card in it and she stayed on that phone and she handled it like a trooper. I highly recommend going to Russell which on the outside of the building says Verizon because they're sort of like the third party liaison if you will but it's fantastic!💯❣️
SB
Sandra B
Aug 25, 2025
1.0
Call made sure they had the phone my brother looking for they said yes they had them, they made a appointment when my brother got there they said no we don’t have that phone you need a iPhone
JM
Joey McFadden
Aug 13, 2025
5.0
The best customer service I've ever received dealing with phones . The lady that helped me deserves a raise
MA
Makeup and Creative Arts
Jun 14, 2025
5.0
Took a minute to get things all squared away but overall, great experience!