Verizon

4.7
267 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3805 Dallas Hwy SW in Marietta, GA 30064

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
3805 Dallas Hwy Sw, Marietta, GA
30064, United States

Hours

Reviews

4.7
266 reviews
5 stars
243
4 stars
4
3 stars
1
2 stars
3
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and professionalism of staff, particularly Curtis and Kiara, who went above and beyond to assist with phone issues and upgrades.

Management Issues

Some reviews highlighted unprofessional behavior from management, particularly regarding customer interactions and employee treatment.

Mixed Experiences

While many customers had positive experiences, there were also reports of dissatisfaction with service quality and issues with billing and product handling.

Store Environment

Customers appreciated the friendly atmosphere and the lack of pressure in sales, although some noted that it is a third-party store rather than a corporate Verizon location.

Technical Assistance

Several reviews mentioned effective troubleshooting and technical support provided by staff, making the process of upgrading or switching phones smoother.
  • LT
    Lydia Thomas
    4 days ago
    5.0
    Curtis was amazing so kind and helpful loved talking with him
  • KG
    Kimberly Garrett
    Nov 12, 2025
    5.0
    Very helpful in switching phones!! Thank you
  • DE
    Dawn E
    Sep 24, 2025
    1.0
    My experience at this Russell Cellular location was not what I’m use to. Unfortunately the store manager was very unprofessional and I was very disappointed in the tone and the way I was spoken to while in store. The way he addressed his employees was so unprofessional. The management at this location is terrible!!!
  • JI
    Julian Izydore
    Sep 24, 2025
    5.0
    Curtis was extremely helpful in setting up my new iPhone. Due to a mistake that I made at home I went back the next day and Curtis spent another hour helping to fix the problem. Great customer service.
  • MM
    malia
    Sep 21, 2025
    1.0
    If you’re unlucky enough to deal with Manager Curtis, brace yourself. Customer service clearly wasn’t on his training agenda. Instead of solving problems, he seems more interested in creating them. Talking to him felt like I was interrupting his day rather than being a paying customer. Verizon is already expensive enough without adding rudeness and indifference on top. Do better.

Frequently Asked Questions About Verizon

What types of mobile phones and brands does Verizon at 3805 Dallas Hwy SW offer?

Verizon offers a variety of mobile phones and brands including Verizon Wireless, Samsung, Google, Apple, Motorola, and LG.

What are the operating hours for Verizon in Marietta, GA?

Verizon is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.