Business Details
About
Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Macon, GA location.
Location
Hours
Reviews
3.6
210 reviews
5 stars
104
4 stars
27
3 stars
21
2 stars
7
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude behavior and long wait times.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and helpful, while others felt staff lacked the necessary training and professionalism.
Store Experience
Customers experienced inconsistent service quality, with some reporting quick assistance and others facing delays and unhelpful interactions.
Overall Satisfaction
Overall satisfaction varies widely, with some customers expressing great experiences and others vowing to switch carriers due to poor service.
- JJJayDec 5, 20251.0Thinking of switching carriers. Awful customer service
- NRNikki RansomNov 26, 20255.0I swapped my cellphone service over at this VZW location a few days ago, I was cheerfully greeted by all that were working there. Samaria helped me get my lines swapped over and my new phone activated. She is the ABSOLUTE best at what she does!! She is very personable and friendly! 10 out of 10 experience!!! Go to this location for all your needs!
- TFTheresa FlowersOct 2, 20255.0Bryan did an absolutely amazing job. We were turned away from 2 Verizon stores, we took a chance to try the Macon store. Brilliant service, helped us order an iPhone 17 pro max and subscribe to 5 streaming channels. Definitely 5 stars.
- JTJoe TamaJul 20, 20251.0Every time they make difficult, I guess, looking to make money no helping to resolve situation.....
- GRGuzMedia ReviewsDec 1, 20235.0Best people in the industry!!!