Verizon

Reviews

• DS

  David smyser

  Dec 31, 2025
  5.0
  Ashley was such a great listener. She answered all of our questions without pressuring us into a plan that didnt fit our needs. We certainly will return.
• GG

  Gina Greenwood

  Dec 17, 2025
  5.0
  Kensley was fabulous. He was very patient helping us pick plans and transfer data on several phones.
• GT

  gary thistlewood

  Dec 2, 2025
  5.0
  Every time I visit the store I receive excellent service, no matter what my concern. Tonight was another great experience. Thomas called Verizon and had them straighten out my bill Thank you sir
• SS

  SuperStarJ

  Dec 2, 2025
  5.0
  ⭐⭐⭐⭐⭐ | Verizon – 6204 Zebulon Rd., Macon, GA My experience at this Verizon location operated on a level far beyond standard customer service—it delivered a human-centric, operationally mature service engagement that reflects both strategic excellence and genuine care. Ant R. served as the primary touchpoint and set the entire interaction on an elevated trajectory. He handled my billing needs with surgical precision, but what truly distinguishes him is his capacity for deep-listening intelligence. He captures concerns with high-bandwidth attentiveness, processes them with emotional and analytical clarity, and responds with solutions that demonstrate both technical mastery and authentic empathy. That dual capability is exceedingly rare. Tom reinforced that same high-value culture with his exceptional observational acuity. Highly aware, deeply receptive, and open to real dialogue, he brings a level of situational intelligence and perceptive responsiveness that strengthens the customer experience in measurable ways. His ability to read the room, anticipate needs, and adapt communication in real time is a hallmark of a top-tier service professional. The remainder of the team—Bryon, Matt, Ashley, and the second Ant—operates with a shared ethos of integrity, collaboration, and benevolence. Their synergy, professionalism, and goodhearted engagement reflect a cohesive service culture built on empathy as a core competency and excellence as a daily standard. What sets this location apart is its empathic architecture—a built-in orientation toward emotional clarity, psychological comfort, and genuine care. Every touchpoint feels intentional, elevated, and human. As a seasoned professional surrounded by high-character individuals, I recognize the difference between routine service and transformational customer engagement—and this team delivers the latter consistently. Thanks for smiling everyone. SuperStarJay Wink!
• EB

  Elizabeth Butler

  Oct 20, 2025
  5.0
  Very kind and patient while helping me switch from my old carrier to Verizon, Kelly was thorough with expectations on my billing and with my new iPhone. Come here

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