Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Kennesaw for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
389 reviews
5 stars
220
4 stars
33
3 stars
23
2 stars
16
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, many others reported poor service, rudeness, and lack of knowledge from various employees.
Staff Attitude
Several reviews highlighted negative experiences with specific staff members, particularly mentioning dismissive or rude behavior, which led to frustration among customers.
Efficiency
Customers frequently complained about long wait times and inefficient service, with many stating they left without receiving help after waiting for extended periods.
Positive Experiences
Despite the negative feedback, there were numerous mentions of positive interactions with staff members like Raven, Jessenia, and Gabriel, who were noted for their patience and willingness to assist.
Store Management
Concerns were raised about the management's handling of customer issues, with some customers feeling their complaints were not addressed adequately.
- ATangel tompson4 days ago5.0I don’t usually do reviews but I was reminded when my nephew called me about helping his mom get him a phone. I stopped by maybe a week or so ago. Sydney took great care of me! She was a pleasure to work with. I came in with just a few questions for a family member, and she was knowledgeable, patient, and respectful of the fact that I was in a rush. She explained everything clearly without any pressure and made it a great experience. I will definitely be recommending her to my nephew’s mom and encouraging her to come to this location specifically so she receives the same level of care, especially since she has anxiety.
- MCmariana carrillo5 days ago1.0I walked in to check options and prices for a new phone. I felt very unwelcome, after a guys asked me if I need help he start asking me question and because I was not the manager of the account he basically can’t share any prices or promotions. Look like they do not want to work, I said can you image that I am a new customer with Verizon because you are a salesman show me prices and promos. He was very disconnected and doesn’t even want to talk. I walked out and come back like 40 minutes later and the same guy I think his name is Baron, attended me. Same vibe, not friendly and not interested in anything about my interests. He checks what he needs to but I asked if I can check the 2 options phone I like and he said not. Go to Best Buy or something. How the more expensive the home company is so poorly in customer services?! Bye to this store, after I was checking the models and I hear some laughing and I am pretty sure was about me. Very disappointed and disrespectful! Do not lost your time and go to another location.
- NHNa Lim H.Dec 20, 20252.0I came in for what I thought would be a simple drop off for a trade in as I was told by a Verizon online agent that I can drop it off at this location (Verizon never sent me the shipping label, a box, and instructions). When I drove 30+ minutes to this location, I was told by the agent here that they couldn’t process my trade in drop off here. So, what should have been pretty easy became complicated as he had to go back and get a box, send me the shipping label which then I had to email it to him, etc. And why does it take more than few minutes to grab a box and print out the label??? I then had to drop the phone off myself at a UPS. Pretty ridiculous for something Verizon should have done right the first time by sending me the shipping label, box, and instructions. Definitely disappointing and a waste of my time.
- SCsavannah clayDec 20, 20255.0Sydney was fantastic!! Very friendly, efficient, and did all she could to make my husband’s trade in & upgrade as smooth as possibly. Thanks again Sydney!!
- FTForever ThankfulDec 18, 20255.0We just spent most of our day with the wonderful LaTonya. She helped us move our business from a competitor that we have been with for almost 20 years. She was extremely patient and kind. Our phones were old, so they took hours (not kidding) to transfer the data over and she never got annoyed or impatient. She didn’t pretend to have all of the answers and had no problem taking the time to find them. We felt heard, understood and appreciated. I can’t say how the cell tower service is or how back office support is as of yet, but LaTonya has our business. She is a true gem!
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Kennesaw, GA?
The Verizon store in Kennesaw is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 6:00 PM.
What products does the Verizon Kennesaw store offer?
The store offers a variety of products including the latest 5G smartphones like the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, mobile hotspots, and laptops.
Can I schedule an appointment to visit the Verizon store in Kennesaw?
Yes, you can schedule an in-store appointment online through their website or via the My Verizon app for a more convenient shopping experience.
What delivery and pickup options does Verizon Kennesaw offer?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for your convenience.
Does Verizon Kennesaw support multiple languages for customer service?
Yes, the store supports both English and Spanish for customer service and assistance.
What types of plans are available at Verizon Kennesaw?
They provide mobile plans, wireless internet plans, and voice plans tailored to your needs.
Are there any nearby places where I can eat before or after shopping at Verizon in Kennesaw?
Yes, nearby you can find several restaurants including Olive Garden, Jimmy John's, HoneyBaked Ham Company, and Buzzin Burgers, great for dining before or after your visit.
What shopping options are near the Verizon Kennesaw store?
Town Center Plaza is a nearby shopping center that offers various retail stores. Additionally, clothing stores like Catherines, Men's Wearhouse, and DXL Big and Tall are close by for additional shopping needs.
Are there beauty salons near the Verizon store in Kennesaw?
Yes, there are several beauty salons nearby including La Salon and Beauty Bar, Milly Mod: a Zoë Stylez salon, The Bella Brazilian Wax, Browline Salon Kennesaw, and Deka Lash where you can enjoy spa and beauty treatments.
How can nearby services like RushMyPassport help customers visiting Verizon in Kennesaw?
RushMyPassport in FedEx Office nearby offers passport and visa processing, helpful for customers who need travel documents and want to combine errands conveniently when visiting the Verizon store.