Verizon

Reviews

• MK

  Meagan Kujawski

  Dec 19, 2025
  5.0
  My husband and I came in to get 4 new phones for the family for Christmas. Nick S and Austin G were beyond helpful and patient. Wouldn’t want to go to anyone else when it comes to needing help with the phones, they are the best!
• JN

  Jackie Nelson

  Dec 11, 2025
  5.0
  ISSA, the sales rep. Is who I go to for all my phone needs. My son broke his phone and I texted ISSA and told him I was out of town. ISSA assured me everything will be fine. My son went and ISSA hooked him up and was able to send me a link to pay. Without a doubt ISSA is #1 in my book. Thank you ISSA!!! YOU ARE A LIFESAVER.
• MR

  Misty Rich

  Dec 5, 2025
  5.0
  Tobias provided a great experience! He answered all our questions and made sure we understood the details of the promotions.Great customer service.
• BR

  Brian Rich

  Dec 5, 2025
  5.0
  We received a Great value great advice and very professional service. Our devices were properly traded. We enjoyed the very professional atmosphere. Thanks Tobias Byler, we will see you again soon.
• HG

  Hailee Gennaro

  Dec 2, 2025
  1.0
  My experience with Cellular Sales has been extremely disappointing and far more stressful than it ever should have been. On September 27th, we went into the Hinesville Cellular Sales location to upgrade my phone and add a new line for my husband. We worked with Jered, who told us very clearly that my monthly payment would be $30 total and my husband’s would be $6 total because of the added-line promotion. That pricing was the entire reason we switched my husband from AT&T to Verizon. Within the 30-day exchange window, both of our new phones started having issues. We ordered replacements under warranty and waited, since the devices were back-ordered. My replacement eventually came in and worked fine. My husband’s replacement, however, arrived as a Pro Max, even though we reminded the associate when the order was placed that he had mistakenly selected a Pro Max and needed to change it to a Pro. Despite this, the wrong model was still ordered. The Hinesville store manager, Nick, located the correct phone at another location and told us it would arrive the next day. When we returned, we were suddenly told the phone was already tied to another account and that nothing could be done except ordering yet another device. By the time the correct phone finally arrived, it was October 29th. When my husband went in for the exchange, the system was down. Once it came back up, Jered, who had been helping us, was no longer in the store. Another associate attempted to help but had absolutely no idea how to handle the situation. Even after my husband called Jered directly to explain everything, the associate still couldn’t complete the exchange. My husband was told to come back another time, and no one was willing to call Verizon Support, stating they “wouldn’t even know what to tell them.” My husband’s phone was finally exchanged on November 14th. When we asked why our bill was so high, we were told that the $1,100 promotional credits for both phones had never been re-applied after the exchange. My husband’s line—which was supposed to be free to qualify for the promotion—was suddenly showing as $20 per month. Our bill also included multiple unexplained prorated charges. We were originally told that both lines combined would cost less than what my husband paid at AT&T ($45). Instead, our total bill came to $161, which is extremely misleading given what we were promised. To make matters worse, when we later contacted Verizon Customer Support, we discovered that insurance had never actually been removed, even though we had already removed it in-store through Cellular Sales. Additionally, Cellular Sales gave both my husband and me new screen protectors “for the inconvenience,” and both cracked on the first day. In total, we visited this store at least 10 times trying to resolve issues that should have taken one visit. What was never properly explained to us is that the line charges are divided among all lines on the account, which made the actual cost far higher than what we were led to believe. On top of that, warranties were added without our consent, later “removed,” and then discovered to still be active. Overall, this experience has been incredibly frustrating, misleading, and time-consuming. Cellular Sales may be an authorized Verizon retailer, but the lack of transparency, repeated errors, and unwillingness to take responsibility made this one of the worst customer service experiences we’ve ever had.

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