Verizon

Reviews

• ET

  Edner Torres

  Oct 12, 2025
  1.0
  Came in to do a trade in, waited over an hour to be helped for the rep to tell me that if I was gonna trade in a different phone from the one I originally had processed online, I needed to contact customer service and they had to make the changes because at the store they couldn’t do manual trade ins he said. I left the store and I called customer service, in less than 5 min rep on the phone walk me through how to delete my old trade in and process a new one so it could be taken at a store or ship back, all through my Verizon app. The difference when you deal with someone who knows how to do their work and someone who clearly doesn’t.
• VC

  Virginia Clarey

  Sep 20, 2025
  1.0
  Update: Changing to one star. We tried the 5G hotspot for 3 weeks. 1. It only showed 4G service. Not 5G Even though the area was searched and shown to be in the network. 2. The device has no stamina. It would overheat and the service would be disrupted several times a day. 3. We spoke to the salesman about an $80 device and were charged for a $300+ device, the charges hidden in monthly payments. Plus $50 to return it. The overall experience was frustrating and inefficient. I should not have had to direct every step of the interaction, from resolving the stock issue to finding a discount. I expected a team of knowledgeable professionals who could proactively assist me. It was only through my own efforts that we were able to purchase the device, which we ended up picking up from the neighboring store. The service and inventory management at the neighboring store were far superior. We were greeted quickly and able to get the device without issue. I will not be returning to this location and will instead go to any other Verizon store for any future needs. This is a more detailed breakdown of the shortcomings of this store: I called this store ahead and they said they had plenty of the 5G hotspot devices. When I arrived I was greeted by one of four employees and asked to sign in on the kiosk. Shortly after I was called back. I told him I wanted more information on the 5G hotspot device and was asked to provide identification. I was not the account holder and the employee wanted to hard stop the interaction immediately. I asked questions about the specifications and reliability of the device and he defensively put his hands up and said he couldn't help me because he could be fired. I asked him to show me more information about the device and he went to the back of the store and returned with nothing. I told him the account holder was on the way and he told me he would re add me to the que and I could sit and wait. I told him I could do it myself and when I finished there was only one employee on the floor with a customer. I walked around the store wondering what just happened. I needed to know more information before I could make a decision. The employee I was dealing with came back out and I approached him and told him I'm a Verizon customer too and the primary on my account. He gave more reasons why I it was my fault he couldn't help me and said he was going on his lunch break and directed me to another employee. This employee graciously answered all my questions about the device and showed my alternatives! He went above and beyond to confirm my address was eligible for the service. The account holder arrived and I was able to relay the necessary information for her to make a decision and we started the process to buy the device. The device was not in stock and claimed the employee that took my call must have mistaken them for the 4G devices. Then he said he had no way to call the neighboring store to see if they had any in stock (He's holding a tablet, sitting next to a computer and a land line phone)... So I used my phone look up the neighboring store and used my phone to call and connect the employees on speaker phone and they ended up being former co-workers and resolved the stock issue. Next, we were told the price and we asked if there was a way to get a bundle discount. He said the price was out of his hands. We asked him to recheck and he was able to find a bundle with her other line and got 50% off. During the interaction he also explained that with the impending Apple release, customer service at the store would be negatively effected and urged us to get it done before the release in order to get the best service at his store. We were able to arrange to pick up the device at the neighboring store. At that store we were greeted quickly and received the device and got on our way. The device was easy to set up and has a 30-day trial period and a $50 restocking fee if we change our mind. I'll never go back to this store, the neighboring store is more customer focused and aware of their inventory.
• AA

  Adriana Johnston (Atlanta)

  Jul 18, 2025
  1.0
  Bad service, the people don’t work here
• GS

  Gary Snider

  Jul 9, 2023
  4.0
  If you have a Verizon phone and have problems these people will get you fixed up pretty quickly!

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