Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Fayetteville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
400 reviews
5 stars
213
4 stars
40
3 stars
32
2 stars
18
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while many others report rude or dismissive behavior from staff.
Wait Times
Numerous customers expressed frustration with long wait times and lack of assistance, often feeling ignored or overlooked.
Knowledge and Training
Many reviews indicate a lack of product knowledge and training among staff, leading to misinformation and unresolved issues for customers.
Positive Experiences
Despite the negative feedback, several customers highlighted positive experiences with specific employees who provided excellent service.
- VGVikki GloverDec 11, 20255.0Jasmine is absolutely exceptional. She is warm, friendly, and professional, and her customer service is truly outstanding. She has assisted me twice now, and both times she was patient, knowledgeable, and thoughtful in making sure every detail was handled with care. What impressed me even more was watching how she interacted with other customers before and after me. Her patience never wavered. She treated everyone with the same kindness and respect, answering questions thoroughly and making sure each person felt supported. Verizon is fortunate to have someone like Jasmine — someone who represents the company with grace, skill, and genuine care. I highly recommend seeking her out if you need assistance. She is a true gem in the Fayetteville location.
- CRCeCe RobertsSep 21, 20251.0Ray was rude I don’t recommend this place. He treated the person on the phone much nicer.
- NRNicholas RichwineSep 13, 20251.0This is the sorriest Verizon store in the company, I’m whole-heartedly convinced. The team members have no knowledge of what they’re doing and will tell you they can’t walk you through basic account questions and that the brick and mortar stores are really only for sales. This experience helped eliminate my hesitation to go to another mobile carrier.
- DBDorita BlackwellSep 2, 20251.0Horrible experience today . Manager Nicole stood on the wall while I was interacting with another worker. The worker was unable to answer any of my questions. Then she approached us saying that customers did not need to hear our conversation. She intervened with a very negative response and energy was on 10. She was entitled because of her role and obviously has not had any customer service training. I’ve been a customer for 21 yrs and expected better service and communication especially from the store manager. I was charged for a phone that I never authorized and she turned she story around and said her workers would never do that and she didn’t appreciate me saying that. She left and went to the back but when I found the new number pending on my bill to prove to her - she refused to come back after realizing I was right and she was wrong. She was a poor listener and I’ll go to Camp Creek the next time .
- RLRobert LeachAug 28, 20255.0Great service
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Fayetteville?
The Verizon store in Fayetteville is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Which 5G smartphones are available at the Verizon Fayetteville store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment for in-store service at the Fayetteville Verizon store?
Yes, you can schedule an in-store appointment either by visiting the store's website or using the My Verizon app.
What products does Verizon in Fayetteville offer for business customers?
They offer business cell phones, mobile hotspots, tablets, and laptops to meet various business needs.
What payment methods does Verizon Fayetteville accept?
The store accepts debit cards, mobile NFC payments, and personal checks; cash-only payments are not required.
Does Verizon Fayetteville provide online ordering and pickup options?
Yes, customers can buy online and pick up orders in-store, enjoy free 2-day shipping, use express lockers, or opt for same-day delivery where available.
What other mobile phone stores are near the Verizon Fayetteville location?
Nearby mobile phone stores include Xfinity, uBreakiFix, and T-Mobile, providing additional options for mobile phones and services.
Are there places to eat near Verizon Fayetteville for a meal before or after your visit?
Yes, nearby dining options include La Parrilla Mexican Restaurant, Jens Fish Fry, Ruby Tuesday, Outback Steakhouse, Starbucks, and Wendy's.
What nearby businesses can I visit for printing or office supply needs around Verizon Fayetteville?
You can visit Office Depot Print & Copy, Office Depot - Fayetteville 353, and FedEx Office Print & Ship Center nearby for printing and office supplies.
How can nearby locations help customers visit Verizon Fayetteville more conveniently?
Nearby landmarks such as Office Depot and Starbucks provide recognizable locations for navigation, and nearby services like Locksmiths Fayetteville GA can assist if you need help with keys during your visit.