Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Douglasville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
216 reviews
5 stars
97
4 stars
26
3 stars
15
2 stars
14
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is highly polarized, with some praising individual employees for their helpfulness while many others report unprofessional behavior and a lack of assistance.
Employee Attitude
Numerous reviews highlight a lack of attentiveness and professionalism among staff, with some customers feeling disrespected or ignored.
Store Experience
Customers frequently mention long wait times and poor management of store operations, leading to frustration and dissatisfaction.
Technical Support
Several customers expressed dissatisfaction with the technical support provided, citing unresolved issues and inadequate assistance.
Positive Interactions
Despite negative feedback, there are notable mentions of specific employees who provided excellent service, indicating that positive experiences do occur.
- INIris Nance4 days ago1.0Was told I would have new phone within 2 days. In the store on Sunday, November 16 and today is the 19th and no phone. I am a business owner and stressed that when I went in the store. The young lady that assisted seemed like she had just woke up. I am very unhappy about this. Don't make promises you can't keep.
- AMAngie MonroeSep 16, 20255.0I came in needing assistance with my Apple ID password, Mahari spent so much time trying to help me.. she went out of her way to fix the issue. She was knowledgeable and friendly, and also empathetic and understood the frustration! She was an absolute jewel!!! Excellent Customer service! 👏🏼👏🏼👏🏼
- JJJMLAug 22, 20251.0THE WORST CUSTOMER SERVICE. My wife's phone wouldn't turn on so we brought it there to troubleshoot and hopefully fix it. The woman, i think her name was Akila, was either lazy or a liar or likely both. She said there was nothing she could do since the phone wouldn't turn on and said she couldn't take it apart. That's a LIE. the phone CAN be taken apart to check the battery and see if that's the issue. All the woman did was sell my wife a new phone they she probably didn't need. She didn't care about helping the customer, which is her JOB. She just wanted to make a sale. We will NEVER be going there again. I'll shop at 3rd party stores or online. Anything to stay away from Verizon. Despicable trash. They've lost at least 6 customers today, as my family is a bigger one. And I'll be telling the rest of my extended family about it as well who also have all been using verizon up to this point.
- JLJa LnaAug 18, 20254.0I had a bad experience yesterday . But today the employees there today made up for it . Thank you !
- CGCisco GJul 26, 20252.0Got here at 6 store closes at 7 employees were not busy towards this last hour had me sitting for 30 minutes just to come tell me they are closing soon and cannot help me upgrade. Almost like they were just wanting to leave already and not help. After I walked out surely the employee that seemed like she didn’t want to help walked out the store right behind me. I’ve been a Verizon customer for almost 17 years and this store let me down. I still have faith in the service though just not this store.
Frequently Asked Questions About Verizon
What types of products does the Verizon store in Douglasville offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots.
What are the store hours for Verizon in Douglasville?
The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
How can I schedule an appointment at the Verizon Douglasville store?
You can schedule an in-store appointment by visiting their website or using the My Verizon app to book your visit.
What payment methods are accepted at the Verizon Douglasville store?
The store accepts pay by check, debit cards, and mobile NFC payments. Cash payments are not required.
Does the Verizon location in Douglasville offer in-store pickup or shipping options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options where available.
What languages are supported at the Verizon Douglasville store?
The store provides service in both English and Spanish.
Are there nearby places where I can get coffee before visiting Verizon?
Yes, Starbucks is located near the Verizon store, perfect for grabbing a coffee before your visit.
What dining options are available near the Verizon store in Douglasville?
Nearby dining options include McDonald's, Shane's Rib Shack for barbecue, Tropical Smoothie Cafe, Panda Express, Subway, Arby's, and Johnny's New York Style Pizza.
Are there any fitness or wellness centers near the Verizon Douglasville store?
Yes, Orangetheory Fitness gym and relaxing spas like Serenity a Nail Bar & Spa, Relax Massage, and Envision Hair & Nail are close by for wellness and fitness needs.
What should I know about Verizon's network and services at this location?
The Douglasville Verizon store offers reliable 5G network services, including mobile plans, wireless internet plans, and voice plans tailored to business and personal needs.