Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Douglasville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
220 reviews
5 stars
100
4 stars
26
3 stars
15
2 stars
14
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting poor experiences, unhelpful staff, and a lack of professionalism.
Employee Attitude
Several reviews highlight negative employee attitudes, including rudeness and lack of engagement, while a few mention positive interactions with specific employees.
Store Operations
Customers expressed frustration with long wait times, unacknowledged arrivals, and issues with store hours, including early closures.
Technical Support
Multiple customers reported dissatisfaction with technical support and assistance, particularly regarding device issues and account management.
- MMmadelineDec 18, 20255.0I VISITED CHAPEL HILL LOCATION AND THE REPRESENTATIVE I THINK HER NAME IS KAI WAS AWESOME VERY WARM AND WELCOMING AND VERY KNOWLEDGEABLE
- FAfatima amayaDec 11, 20255.0went in for a phone upgrade and to add a phone line we had help from i believe her name was Nabria? i couldn’t really catch her name but she was super helpful and nice had no problems at all
- NGNadia GriffinNov 26, 20251.0Horrible customer service
- INIris NanceNov 19, 20251.0Was told I would have new phone within 2 days. In the store on Sunday, November 16 and today is the 19th and no phone. I am a business owner and stressed that when I went in the store. The young lady that assisted seemed like she had just woke up. I am very unhappy about this. Don't make promises you can't keep.
- AMAngie MonroeSep 16, 20255.0I came in needing assistance with my Apple ID password, Mahari spent so much time trying to help me.. she went out of her way to fix the issue. She was knowledgeable and friendly, and also empathetic and understood the frustration! She was an absolute jewel!!! Excellent Customer service! 👏🏼👏🏼👏🏼
Frequently Asked Questions About Verizon
What types of products does the Verizon store in Douglasville offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots.
What are the store hours for Verizon in Douglasville?
The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
How can I schedule an appointment at the Verizon Douglasville store?
You can schedule an in-store appointment by visiting their website or using the My Verizon app to book your visit.
What payment methods are accepted at the Verizon Douglasville store?
The store accepts pay by check, debit cards, and mobile NFC payments. Cash payments are not required.
Does the Verizon location in Douglasville offer in-store pickup or shipping options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options where available.
What languages are supported at the Verizon Douglasville store?
The store provides service in both English and Spanish.
Are there nearby places where I can get coffee before visiting Verizon?
Yes, Starbucks is located near the Verizon store, perfect for grabbing a coffee before your visit.
What dining options are available near the Verizon store in Douglasville?
Nearby dining options include McDonald's, Shane's Rib Shack for barbecue, Tropical Smoothie Cafe, Panda Express, Subway, Arby's, and Johnny's New York Style Pizza.
Are there any fitness or wellness centers near the Verizon Douglasville store?
Yes, Orangetheory Fitness gym and relaxing spas like Serenity a Nail Bar & Spa, Relax Massage, and Envision Hair & Nail are close by for wellness and fitness needs.
What should I know about Verizon's network and services at this location?
The Douglasville Verizon store offers reliable 5G network services, including mobile plans, wireless internet plans, and voice plans tailored to business and personal needs.