Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Bainbridge’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Feedback on customer service is mixed; while many customers praised individual representatives for their helpfulness and professionalism, several reviews highlighted poor service experiences, including rudeness and lack of assistance.
Staff Knowledge
Many customers appreciated the staff's knowledge and ability to assist with technical issues and product information, although some noted instances of staff being unhelpful or uninformed.
Store Environment
Several reviews mentioned cleanliness and organization issues within the store, with some customers expressing dissatisfaction with the overall atmosphere.
Positive Experiences
Numerous customers shared positive experiences, highlighting specific employees who provided exceptional service and went above and beyond to assist.
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Ellen Connelly
Dec 5, 2025
1.0
Horrible customer service at this store! Do not go here, run as far away as you can. The sales assistants like to talk your ear off about nothing and not explain what your paying for, they fold up your receipt and put in bag, then when you ask questions everyone is to busy to help! And lie to you! I was told I could bring my router back is i didn't like it, LIES! Took me 6 months for them to stop charging me for internet after I returned the item.
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Karen Adams
Sep 26, 2025
5.0
I just wanted to thank Mike McGregor for helping me with my phone,, Cause if it wasn’t for him I wouldn’t be able to do this review!!!
I really do appreciate it,, You’re the best👍
ZG
Zack Graham
Sep 19, 2025
5.0
Jonathan did amazing at getting the new iPhone. I work out of town and he made everything simple. Also hooked me up with the promo’s.