VCA Buckhead Animal Hospital

Reviews

• MC

  mason c

  5 days ago
  1.0
  Only giving 1 star because the guy at the front who gathered my information was genuinely nice. One of the vets was too, but I didn’t trust her. Anyways, Once the doctor finished the checkup and started talking about recommendations, it felt like they were trying to choose for me what I should pay for. I told them clearly I was on a budget and didn’t want anything unnecessary. I was also told my medicine was covered by the guy, but then they charged me for it anyway after I said I was on a budget... which could have been out of spite, even if it wasn’t, I still got bad vibes from the vets. Overall, not a place I’d recommend or return to. It started great, ended horrible. Props to the young gentleman!
• TB

  Thom Baker

  Jun 27, 2024
  5.0
  I’ve been going to VCA Buckhead Animal Hospital for years now and they have gone above and beyond with so many different issues. From the front of the house to behind the scenes 5 stars for taking great care of my fur babies.
• JA

  John Auspex

  Feb 16, 2024
  2.0
  VCA did a horrible job making me and my baby comfortable in his final moments on this Earth. While there are some really friendly workers here, one vet even going the extra mile to give my cat extra fluids when I couldn’t afford it. HOWEVER—the euthanasia process was nothing short of traumatic. My cat had a urinary blockage. I didn’t have the money to undergo treatment, but was able to scrounge up the money to get him unblocked after requesting 3-4 different treatment plans to lower costs. Overall I felt like a bad pet owner for NOT having these extra treatments done, and felt pressured into spending more. They tried their best to explain why each line item was necessary/helpful, but ultimately it felt like fear tactics with the final answer being, “We just don’t know what could happen in these situations.” So, got the cat unblocked—cool. I received regular calls from the vet about his progress while he recovered from his operation. Ended up taking him home even though he hadn’t peed, hoping he was just uncomfortable. Didn’t pee all night, brought him back first thing in the morning—blocked again. There was an entirely different staff working in the morning than when I had previously visited in the evenings. They brought me into a room and left me to wait for quite some time. The vet who saw my cat this time was quite cold and distant. After looking at him, they told me he had become blocked again. I immediately broke down crying as I didn’t have the money for a second treatment. I tried telling them I could not afford it and the only option was euthanasia. Again, I felt like a bad pet owner due to the fact that they continued to push credit options, and “gave me some time to think it over.” I didn’t want time to think it over. I had been preparing for this situation for three days prior. I barely got him treated the first time. They left me for what felt like half an hour before coming back in to see what I had “decided”. I repeated what I had said prior, they left to get paperwork. Another 15-20 minute wait. Finally they come back with paperwork and to explain what was going to happen. I waited another half an hour before someone came in and said “He’s being a bit difficult and we’re having a hard time getting his IV in. Just a couple more minutes.” So I waited longer. Mind you I’m sobbing my eyes out this entire time, wishing I was there with my baby to comfort him in his final moments. They finally brought him to me. As if the waiting process wasn’t enough to traumatize me, my cat was beyond stressed. Usually a very cuddly cat who had no issues being held, was prying his way out of my arms, meowing, and just overall did not want to be near me. This was supposed to be my time to visit with him before they came in for the process. I was told when I was ready to flip a switch on the wall and they’d know it was time. I ended up flipping the switch before I was ready because he was just so overwhelmed and I didn’t want him to be in pain anymore. I spent less than 5 minutes with my cat on his deathbed. I sat with him after it was all over for as long as I could, but it eventually became unbearable as one could imagine. I didn’t leave feeling good. I didn’t leave feeling like he “was at peace now”. In his final moments he was terrified—and of me out of all people. I walked away wishing I took him somewhere else. I walked away wondering if he would still be here if I took him somewhere else. In your pets final moments you want to feel like you did everything you could. VCA failed to make me and my pet comfortable. I hate writing this because there were many friendly, comforting faces along the way. But overall—I’m still scarred weeks later not just because he’s gone, but also because he didn’t get to go out comfortably. A damn shame. I used to really like this practice. I really can’t encourage you to go here—on my cats deathbed I felt like a nuisance, like the veterinarian had more things to worry about than my grief. See attached photos—my baby was very clearly in distress.

Frequently Asked Questions About VCA Buckhead Animal Hospital