Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Alpharetta, GA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
254 reviews
5 stars
209
4 stars
10
3 stars3
2 stars2
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting individuals like Tron, Jesse, Devonte, and John.
Staff Performance
Several reviews noted that staff members went above and beyond to assist customers, with specific mentions of multitasking effectively during busy times.
Mixed Experiences
While many customers had positive interactions, some reported poor service, particularly from specific employees, leading to frustration and dissatisfaction.
Store Environment
Customers appreciated the friendly and welcoming atmosphere of the store, contributing to a positive shopping experience.
Product Availability
Some reviews mentioned issues with stock availability, which affected customer satisfaction.
- IIIvanNov 1, 20251.0I went to return the router because I canceled my business internet service due to poor service. After waiting for over an hour, the person who assisted me told me that he was not authorized to accept these devices and that I had to go to a corporate office, which is obviously closed on Saturdays. Once again, I can confirm Verizon's poor service.
- HHHannah HalversonOct 27, 20255.0One of my best experiences upgrading my iPhone! Customer service was prompt, very enjoyable, informational and easy!
- KEKellie EaveyOct 2, 20255.0Nai was so beyond helpful with my new phone today! Especially with having a toddler with me, he made a smooth transition and was very patient and soft spoken! Highly recommend seeing him!
- ARAlbert RivenburghSep 11, 20254.0No stock, but great people
- VAVaradan AnandanpillaiAug 24, 20255.0I would like to share my good experience in store, where Tron helped me and our family to switch our family plan from prepaid to postpaid and patiently helped in porting the numbers to the new phones we got as a result of the switch. Tron really went above and beyond his work duty and responsibility to make it make the switch and make it all smooth process and tremendously help us right, which which could be very stressful otherwise. Big thank you to him, and I would recommend the store and especially Tron for anyone trying to do any work Verizon. Thank you.
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Alpharetta?
You can find a full range of wireless devices including smartphones, tablets, home internet, smartwatches, accessories, and device protection at the Verizon store.
What are the store hours for the Verizon retailer located at 5215 Windward Parkway in Alpharetta?
The Verizon store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store in Alpharetta offer in-store pickup for orders?
Yes, the Verizon store offers in-store pickup services for customers.
Which wireless brands are available at the Verizon retailer in Alpharetta?
The store carries Verizon Wireless products along with brands such as Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.
What payment options are accepted at the Verizon store?
The store accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Is the Verizon store in Alpharetta wheelchair accessible and LGBTQ welcoming?
Yes, the store welcomes LGBTQ customers and offers features such as free Wi-Fi and in-store shopping for an accessible and inclusive experience.
Where can I find a veterinarian near the Verizon store in Alpharetta?
The Lotus Animal Hospital is nearby and provides veterinary and pet services, which could be convenient if you have pets and visit the store.
What dining options are available near the Verizon store in Alpharetta?
Nearby dining includes Chutney Express and Bombay BBQ Company for Indian cuisine, Salsarita's Fresh Mexican Grill for Mexican food, and Panda Express for Chinese fast food.
Are there any fitness centers close to the Verizon store in Alpharetta?
Yes, Shred415 Alpharetta gym is located nearby and could be a great spot to visit before or after shopping at Verizon.
Does the Verizon store in Alpharetta provide device recycling options?
Yes, the store has electronics recycling services available.