Verizon

4.8
518 reviews
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Business Details

2500 Old Milton Pkwy, Alpharetta, GA
30009, United States
(678) 606-5698
https://locations.tccrocks.com/ga/alpharetta/2500-old-milton-parkway.html
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About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone Company
TCC Alpharetta, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 2500 Old Milton Pkwy.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Wheelchair accessible entranceAvailable

Location

Verizon
2500 Old Milton Pkwy, Alpharetta, GA
30009, United States

Hours

Reviews

4.8
508 reviews
5 stars
474
4 stars
7
3 stars
0
2 stars
5
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and patience, particularly highlighting Kenyatta and Tray as exceptional employees.

Long Wait Times

Several reviews mentioned long wait times for service, with some customers expressing frustration over delays and lack of greeting upon arrival.

Store Hours Issues

Customers reported discrepancies with store hours, including instances of the store being closed during posted hours.

Knowledge and Efficiency

While some staff were noted for their knowledge and efficiency, others were criticized for a lack of expertise and slow service.

Mixed Experiences

Feedback varied widely, with some customers having outstanding experiences while others reported unprofessional behavior and dissatisfaction.
  • MN
    Melissa Nighbert
    3 days ago
    5.0
    Jay was so helpful! Thank you!
  • AD
    Ashley Dozier
    Oct 19, 2025
    1.0
    This is NOT an official corporate Verizon store… so any account issue takes ten times longer than needed to resolve! Went to pick up a new device and was there for 3 hours only to still NOT leave with the device.
  • KM
    Kristen Martinenza
    Oct 12, 2025
    5.0
    Kenyatta is great! She was personable, helpful and patient. She took the time to discuss options on phones and plans without trying to upsell me. When we ran into an issue, was able to solve the problem quicker than the customer service line.
  • VC
    Vienna Cragin
    Oct 7, 2025
    5.0
    Connor was amazing!! He stayed after closing to help me and my mom!! Definitely go visit him if you need help!!
  • IV
    Its_Anthony Vo
    Oct 3, 2025
    1.0
    I waited 45 minutes. No greeting or asking what I needed. 45 minutes later, they asked me; all I wanted was to drop a phone off. They told me I need to go to a corporate Verizon location. Unprofessional! They need to be retrained on customer service!
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Frequently Asked Questions About Verizon

What services does TCC Alpharetta, a Verizon authorized retailer, offer?

TCC Alpharetta offers smartphones, tablets, Verizon home internet, device activation, financing, upgrades, prepaid plans, bill payments, business accounts, and accessories among other wireless services.

Where is TCC Alpharetta located?

TCC Alpharetta is located at 2500 Old Milton Pkwy, Ste 400, Alpharetta, GA 30009, US.