Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Tallahassee for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
555 reviews
5 stars
276
4 stars
98
3 stars
45
2 stars
36
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude or unhelpful.
Billing Issues
Numerous customers reported problems with billing, including unexpected charges and lack of resolution for billing disputes.
Store Experience
The store environment received mixed reviews; while some found it clean and well-organized, others noted long wait times and inadequate seating.
Knowledge and Support
Some staff members were commended for their knowledge and ability to resolve issues, while others were described as lacking expertise.
- TGThomas A GriffinNov 23, 20252.0Had appointment, set by corporate/phone rep, still waited over 30 minutes. Rep directed me back to customer service phone number...didn't even bother to pull up my account. They did ask questions, but seemed eager to defer my situation. It takes hours to resolve things with Verizon, even when they are procuring cause of situation. The only "happy" customers seemed to be ones getting new service. Store was clean and reps looked professional and well groomed. Manager seemed annoyed to intervene instead of de-escalating the situation (irate but respectful) "mature" customers. Overall, not the best customer friendly environment
- TJTellie JonesAug 29, 20251.0I would give them a zero. I have been with them this time for 3 years had an adjustment on my bill. Confirmed with 3 other employees and the Manager. Was supposed to review my bill Wednesday and it actually went up. I was also getting a gift for someone. They never gave me a receipt the manager Walaa had approved my bill for $30.00 in September and then it would go up because of discounts they had given me and it was during the cycle and had already paid for the month. I was due for an upgrade but didn’t care for one but was pushed to get one. Was told he was going to mirror the phone when I told him not to because the phone had corks in it. He said that wouldn’t happen and he said that wouldn’t happen because this phone is better (NOT) it has the same corks and even new ones. To Mark the last person I spoke with your customer service skills are awful. You need a personality check or AI replacement. To the Manager you need honor what you promised and what was confirmed by 3 other employees. I have it in writing. Changing someone’s bill is unethical. As that is not what it showed before and you document your notes unless Mark changed them. Do the right thing.
- SMStephanie Louise Linville MannAug 20, 20251.0- 5 stars they are horrible 😢
- NCNicole CallowayJul 29, 20255.0I was helped, this morning, by Rizzy/Rizzie??! She was kind and swiftly fixed my iPhone 16’s SOS mode/eSIM issue. I only have good things to say about my encounter with her :) Thank you, girl!!!!!
- LRLorraine RandallJul 24, 20255.0Had a horrible billing problem with Verizon that, until this afternoon, went unresolved. Another store made a significant mistake on our bill that went overlooked. Beware of the 10% discount with automatic billing--they recently started sending a hard copy statement. Bryant William helped me navigate the issue successfully. Verizon's "customer service" help line, however, was a disgrace. Bryant is impressive--genuinely a nice person--if I needed phone help with Verizon he is the one I would ask for.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Tallahassee?
The Verizon store in Tallahassee is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
What brands of smartphones does Verizon Tallahassee offer?
Verizon Tallahassee offers the latest smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL.
Can I schedule an appointment to visit the Verizon store in Tallahassee?
Yes, you can schedule an in-store appointment online for your convenience at the Verizon Tallahassee store.
What delivery and pickup options does Verizon Tallahassee provide?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Does the Verizon Tallahassee store offer business products?
Yes, Verizon Tallahassee provides business cell phones, mobile hotspots, tablets, and laptops.
What payment methods are accepted at Verizon Tallahassee?
Verizon Tallahassee accepts check, debit cards, and mobile NFC payments; cash is not required.
Does Verizon Tallahassee provide free Wi-Fi to customers?
Yes, the store offers free Wi-Fi for customers visiting the location.
Which nearby dining options can I visit after shopping at Verizon Tallahassee?
After your visit, you can enjoy meals at nearby restaurants like Jimmy John's, Wendy's, Pitaria, Long John Silver's, and Bagelheads.
Are there nearby accommodations if I am visiting Verizon Tallahassee from out of town?
Yes, nearby hotels include Quality Inn and Suites, Best Western Tallahassee-Downtown Inn & Suites, and Holiday Inn Tallahassee E Capitol - Univ for convenient lodging.
What nearby services can help if I need vehicle rentals or repairs when visiting Verizon Tallahassee?
Nearby options include U-Haul for truck rentals and University Collision Center for automotive repair and body services.