Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Sebastian’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees who provided exceptional service.
Technical Assistance
Customers appreciated the assistance with technical issues, including phone setups, troubleshooting, and transferring data, although some experienced delays.
Billing Issues
Several reviews mentioned problems with billing, including discrepancies in promised amounts and difficulties resolving issues.
Product Knowledge
Customers noted that employees demonstrated strong product knowledge, helping them choose the right devices and plans.
Mixed Experiences
While many had positive interactions, some customers reported feeling pressured to purchase items they didn't want or had negative experiences with specific representatives.
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Richard Raciti
Nov 6, 2025
1.0
Horrible experience! All I wanted to do was add a mobile hotspot. After an hour and a half on waiting for Andrew to figure it out I finally left. He does not know what he is doing. I went there last week to buy a new phone and he interrupted my sales tech 5 times to ask for help. Today he had to ask 3 different employees for help as well. Do not train employees in the customers time. Sebastian, FL store is a mess!
BB
Brian Britton
Oct 17, 2025
5.0
This store has very helpful nice employees. I'm a boomer who is very non tech. The last two times I was in there for breaking or losing my phone and both times I was treated awesome the last time was with Christian the time before with a super nice woman whom I just can't remember her name and the customer service was off the charts. If your a Verizon customer you should def check this store out. If your not tech savvy, I highly recommend you switch your service thru them even if it cost you a few dollars more to go with a more offer brand.
JH
Jeff Howeth
Aug 4, 2025
1.0
Had a Great experience @ this place , gave it a wonderful review. Don’t live close by , made an out of the way trip to purchase a cord for my car phone & needed some assistance on pairing them due to a new phone purchase through this particular Verizon store. I was told that it would be a $40 service fee along with $20 for their shortest cord. Just so you know I already purchased a cord but out of courtesy I was going to buy another instead of going in & just asking someone to pair it for nothing. The salesperson Mohammed was Nothing like Jay who I had dealt with when purchasing the phone. Not good customer service. No one likes to be played like that. What people have forgotten is an act of kindness speaks loudly to a consumer these days. These kind gestures bring people back. The way I was treated today put a bad taste in my mouth
JJ
Jane
Jul 26, 2025
5.0
Nice & helpful
MH
Melanie Hearndon
Jul 17, 2025
5.0
Robert is the best one in here he helps us so good and he is sweet /nice he need to get promoted