Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Sanford for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
337 reviews
5 stars
199
4 stars
38
3 stars
24
2 stars
14
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual staff members, particularly May, for their exceptional service, while others reported poor experiences with management and inconsistent service.
Sales Practices
Several reviews highlighted issues with misleading sales tactics, including unexpected charges and unfulfilled promises regarding discounts and promotions.
Staff Knowledge
While some customers found staff to be knowledgeable and helpful, others experienced a lack of assistance or professionalism, particularly from management.
Store Environment
The store was noted for being busy and sometimes disorganized, leading to long wait times and frustration among customers.
Overall Experience
Customer experiences varied widely, with some expressing satisfaction and loyalty to the store, while others reported significant dissatisfaction and a desire to switch providers.
- EMemily mercadoNov 15, 20255.0Luis at Sanford Verizon went above and beyond for us! As a customer service person myself nothing makes me happier than being help by someone who loves to take extra measurements. I wouldn’t recommend anyone more truly, especially after having a few bad recent visits with Verizon and being a member of 18 years:)
- JFJeremy FOct 21, 20255.0🌟 Absolutely Outstanding Customer Service – May is the Best! 🌟 From the moment I met May, she made everything about our Verizon experience effortless, professional, and genuinely enjoyable. She helped both my mom and me with such care and attention to detail that it honestly blew us away. May is one of those rare people who truly loves what she does — and it shows in every word, every action, and every follow-up. She’s incredibly responsive, consistent, and always follows through on what she promises. She goes above and beyond to make sure everything is handled perfectly and that we’re completely happy. What really stands out is how she treats you like family while still being the most professional and organized person I’ve ever dealt with in customer service. May takes pride in her work, shows heart in everything she says and does, and brings both kindness and fun to every interaction. I honestly feel blessed to have walked into her store and been paired with her — hands down the best experience I’ve ever had with any company representative. If Verizon could bottle her customer service and make it the company standard, they’d set a new bar for excellence. May deserves to be recognized, appreciated, and promoted for her unmatched dedication and outstanding service. ⭐ May, you’re amazing — thank you for taking care of us like family!
- ZDZ DOct 10, 20251.0You need to seriously watch your account after leaving this store. We went to add a 3rd line and get a new phone and the agent thought he'd be slick and added a 4th line and automatically enrolled me in device protection for my new phone. It's taken me 2 weeks to fix all the mess he created.
- MKMadison KaiserOct 7, 20255.0Thank you Amaya!
- BWBrianna WalkerSep 28, 20251.0EXTREMELY poor customer service by Manger Kyro. Also, they will not honor the lifetime warranty on my screen protector.
Frequently Asked Questions About Verizon
What brands of smartphones does the Verizon store in Sanford offer?
The Verizon store in Sanford offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the operating hours of the Verizon store in Sanford?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online via their website or through the My Verizon app.
What delivery and pickup options does the Verizon store offer?
You can choose in-store pickup, free 2-day shipping, express locker pickup, or same-day delivery in select areas for your online orders.
Does the Verizon store in Sanford accept mobile payments?
Yes, the store accepts payments via mobile NFC, as well as debit cards and paychecks.
Is free Wi-Fi available at the Verizon store in Sanford?
Yes, the store provides free Wi-Fi for customers.
What types of products are available for business customers at the Verizon Sanford store?
The store offers business cell phones, mobile hotspots, tablets, and laptops.
Which nearby restaurants can I visit before or after shopping at Verizon in Sanford?
You can enjoy dining at nearby restaurants such as Sake House for sushi, Antonino's Pizza, or Red Lantern for Chinese cuisine.
Where can I get printing or shipping services close to the Verizon store?
FedEx Office Print & Ship Center is nearby and offers printing and shipping services for your convenience.
Are there any nearby places where I can get a manicure or spa treatment around the Verizon store?
Yes, J Luxe Nails & Spa is close by, offering nail salon and beauty services.