Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Pensacola, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
323 reviews
5 stars
263
4 stars
11
3 stars4
2 stars4
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Faith, Brandon, and Quan.
Management Issues
Several reviews mentioned poor management practices, including lack of presence and support from managers, leading to negative customer experiences.
Sales Practices
There were multiple complaints about misleading sales tactics, including being charged for unnecessary items and changes to plans without consent.
Store Environment
Customers reported issues with the store's cleanliness and atmosphere, including unpleasant odors and inadequate seating.
Mixed Experiences
While some customers had positive experiences, others reported significant frustrations, including long wait times and unresolved issues.
- GTgary thomasNov 11, 20255.0Very informational, professional and rewarding.
- BSBong StudlyNov 5, 20255.0The Tim took real good care of us, recommend this store.
- JMJerry Louis MaygardenNov 2, 20254.0Good service, but the wait was excessive. Facility was understaffed.
- MCMeagan CoreOct 29, 20255.0I stopped by on my way home for work due to having issues revalidating my discounts. Faith made sure I was taken care of. She was prompt, efficient, kind, and you could tell she enjoyed her job. I will definitely go back here to handle any future needs. Thank You Faith!
- DDdlhenderson6214Oct 15, 20252.0Not a great experience. My wife was taking a picture from outside the store when the manager, Celeste, called her in the store. She accessed our account and told my wife we had $1000 trade in value on our phones. My wife told her several times we didn’t want to pay on a phone each month, we wanted to get whichever phone the trade in would cover. She finally talked my wife into 4 iPhone 17. She spoke with my wife a couple times via text in the 2 weeks we were waiting for our phones to come in. Several texts between the 2 discussing phone screen size and a few other details. When we arrived in store on the day our phones came in, everything changed. As soon as Celeste saw us walk in, she went to the back and hid from my wife. When we asked to speak to her instead of the rep helping us, she came out for a couple minutes and wouldn’t even make eye contact lol. After hours dealing with these fools at the store, we had to call. Verizon and stay in the phone with them for the better part of 2 days to get everything straightened out. We were lied to multiple times and nobody really seems to know what’s going on. You’ve been warned
Frequently Asked Questions About Verizon
What products and services does Verizon at 2200 West Nine Mile Road in Pensacola offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. They also provide new lines, upgrades, and accessories.
What are the opening hours for Verizon at this Pensacola location?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which payment options are accepted at this Verizon store?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store offer in-store pickup for orders?
Yes, the store offers in-store pickup services.
What brands are available at the Verizon store in Pensacola?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Is free Wi-Fi available at the Verizon 2200 West Nine Mile Road location?
Yes, the store offers free Wi-Fi to its customers.
What languages are spoken by staff at the Verizon store in Pensacola?
Staff members speak both English and Spanish.
Which nearby coffee shops can customers visit before or after their visit to Verizon?
Customers can visit Starbucks, which has two nearby locations close to the Verizon store, perfect for grabbing a coffee or snack.
Are there convenient nearby services such as banks or postal facilities near the Verizon store?
Yes, Synovus Bank and LibertyX Bitcoin ATM are nearby for banking needs, while USPS and UPS Store 4535 provide postal and shipping services.
What nearby dining options are available around the Verizon store?
Nearby dining options include Gulf Coast Fresh Seafood 2, Gulf Coast Seafood Market and Restaurant, Captain Joey Patti's Seafood Restaurant, and Down Home Kitchen for southern cuisine.