Verizon

3.7
970 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Panama City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
411a E 23rd St, Panama City, FL
32405, United States

Hours

Reviews

3.6
760 reviews
5 stars
359
4 stars
122
3 stars
78
2 stars
54
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising individual employees for their helpfulness while others report rude and dismissive behavior from staff.

Wait Times

Customers frequently mention long wait times, often exceeding an hour, which contributes to frustration during their visits.

Sales Tactics

Several reviews indicate concerns about aggressive sales tactics and dishonesty regarding plan changes, leading to dissatisfaction among customers.

Employee Performance

While some employees receive high praise for their assistance, others are criticized for poor service and lack of knowledge.

Store Environment

The store is generally described as clean and organized, but some customers report unpleasant experiences due to staff attitudes.
  • GG
    Georgia Gibbs
    6 days ago
    1.0
    My recent visit to the Verizon store l was asking about my bill. The employee informed me that they could not help. I then asked a question concerning my phone and was told that my phone was very old, that I needed another one and that l could go to Walmart to get another one. I didn't get any help at all
  • TR
    Tony Rug
    Nov 15, 2025
    5.0
    15 Nov 2025...had to visit the 23rd street store. Michael (lead manager) assisted me with some virus pop up crap. On top of having a difficult personal situation with a family member...the store was super busy and he was knee deep with other projects. He gave me all his attention and respect and made a bad morning a lot better...and best of all...he fixed my phone pop ups from Hell. Awesome man and great people person. Thank you for job well done. PS...he is an Army Veteran and his discipline was not hard to see!!! Thanks again Michael. Tony Kay
  • CF
    clancy faucheux
    Oct 15, 2025
    5.0
    Friendly service. The speed at which you get taken care just depends on how many folks in store. When its your turn you get personal attention.
  • MR
    Megan Rowsey
    Aug 23, 2025
    3.0
    This place told me my phone was not fixable. I would have to buy a new one. I recommend whiz tech
  • EC
    Erika Cummings
    Aug 10, 2025
    4.0
    Longer wait time was 2 hours

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Panama City?

The Verizon store in Panama City is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Where is the Verizon store located in Panama City?

The Verizon store is located at 411a E 23rd St, Panama City, FL 32405.