Verizon

4.7
698 reviews
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Business Details

8600 Vineland Ave, Orlando, FL
32821, United States
(321) 319-1370
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Orlando, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
8600 Vineland Ave, Orlando, FL
32821, United States

Hours

Reviews

4.7
697 reviews
5 stars
613
4 stars
21
3 stars
11
2 stars
11
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for their helpfulness, knowledge, and professionalism, with many customers recommending specific employees like Steven, Angel, and Jorge.

Communication Issues

Several customers reported problems with communication, including missed calls and lack of follow-up from the store.

Store Accessibility

Customers expressed frustration over the inability to reach the store directly by phone, often being redirected to a call center.

Mixed Experiences

While many reviews highlight positive interactions, some customers reported negative experiences related to billing issues and perceived predatory practices.

Product Knowledge

Staff members are frequently noted for their expertise in phone options and services, helping customers make informed decisions.
  • FJ
    Frank Marte Jr
    Oct 27, 2025
    5.0
    Steven has been very helpful in doing my upgrade for the cosmic orange iphone 17 pro max! He’s very knowledgeable and transparent for your cellphone needs! Thank you again!
  • KA
    Kyle Anders
    Oct 14, 2025
    3.0
    Wonderful staff and great help and knowledge about phones and services. The biggest issue is communication. Not once did they call me when they said they would, I always had to call in to check on status, and now there phone is broken so you can’t get ahold of anyone at the store. The phone number on Google takes you to a Verizon call center, not the store. Update: I dropped my star from 4 to 3 because since the last visit, I was supposed to get 3 phone calls and nobody can take the time to call. The last employee sold me a deal that was completely incorrect and took my phone trade in and lost it and now I can’t even get a call back to fix it. The managers at this store do not follow up with their employees
  • NA
    Ninja A.
    Sep 27, 2025
    2.0
    No self pay machine and Google page don’t mention that so I wasted my time and gas going over there
  • JD
    Jaclyn Dottavio
    Sep 16, 2025
    5.0
    Jeff, Justin and David were all amazing and incredibly helpful in getting a new phone activated and set quickly while we were on vacation. Thank you! Go Niners!
  • MB
    Michaela Blakeney
    Sep 15, 2025
    5.0
    Steven was a great help. He answered any question I had and was so patient!
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Frequently Asked Questions About Verizon

What products and brands does Verizon at 8600 Vineland Ave offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. They carry brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What are the store hours for Verizon at 8600 Vineland Ave?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.