Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Merritt Island for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
432 reviews
5 stars
212
4 stars
51
3 stars
31
2 stars
32
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.
Staff Performance
Certain staff members, like Kyra and Keith, were highlighted for their exceptional service, while others, particularly in management roles, faced significant criticism for poor customer interactions.
Billing Issues
Multiple customers reported confusion and dissatisfaction with billing practices, including unexpected charges and difficulties in resolving billing discrepancies.
Store Experience
Customers expressed frustration with long wait times and inadequate assistance during busy periods, leading to a negative overall store experience.
Product Availability
Several reviews mentioned issues with product availability, including incorrect information about stock and problems with orders not being processed correctly.
- DKdenny kouroubacalisDec 24, 20252.0This Verizon location was the worst I've ever been to. Seven people working and only one behind the counter to help the other walk-in customers. I would not recommend this location to anyone unless you have a lot of time on your hands
- CRChristine RasoDec 6, 20255.0This review is specifically for the assistant we received on Wednesday 12/04/2025 from Kyra and then again the afternoon of 12/04/2025. My fiance and I went to the store for two things. I am on a family plan with my sister and I was picking up my new upgraded phone. My fiance had had an issue with his phone and we needed to someway get all of his information to my old phone. We had no idea how. Kyra who was there both times assisted us. On 12/3 she let me know that my order was in but not read yet. Which was ok with me. She said to come back the next day and she would help us with both phones. Great! The next day we ran over to the store around lunch time, WOW were they busy. There was a lot of Reps already assisting customers, and some customers waiting. We waited and Kyra came from the back and saw us. She came right over and greeted us. Went and grabbed my new phone and brought us to one of the tables. Walked me through some steps and said she'd be back to help. Well, she did just that, Kyra went from customer to customer making sure they were being assisted, checking in on the Reps as well. She also continued to help us through the entire process of me transferring my old phone to the new one and then my fiance's old broken phone to my old phone. We also chatted, she is super friendly. Turns out she was recently moved to the Merritt Island Store 520 and it's GREAT! We are so grateful for her assistance, how kind she was. I worked big box retail management for most of my career and WOW!
- SLSean LaveryDec 6, 20255.0Me and my fiance came in this store a few days ago. They were super busy, so be patient with the reps as they try and help everyone. They deal with a pretty high volume of people coming in, so don't be a Karen. If you are kind and polite, you'll definitely get that in return. After that being said, Kyra helped me and my fiance out tremendously! She was super kind, funny, super helpful and knowledgeable. She soothed over our situation with ease. I told my fiance, "She's gotta be a manager with how good she is". Turns out Verizon made a great choice with her, as she is a manager. Thanks Kyra for your help! I have had some bad experiences in the past with Verizon and you gave me a new confidence in the company. Thanks for that! -Sean L.
- BBBob BirminghamNov 26, 20255.0Went back today and Keith corrected the issues. Very pleased with his help. Problem is that the on line bill takes too long to update.
- CWChris WilliamsNov 10, 20251.0Well just like any lovers of money. Verizon is the cell phone company you do not want to go with. They charge way above what a person with a budget can afford. And they charge an astronomical amount to leave them. So I definitely will not be back to this cell phone company. Sorry CEO,s...
Frequently Asked Questions About Verizon
Where is the Verizon store in Merritt Island located?
The Verizon store is located at 650 E Merritt Island Cswy, Ste 102, Merritt Island, FL 32952, USA.
What are the store hours for Verizon in Merritt Island?
Verizon in Merritt Island is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Can I schedule an appointment for in-store service at Verizon Merritt Island?
Yes, you can schedule an in-store appointment at Verizon Merritt Island online for your convenience.
What mobile brands does Verizon Merritt Island offer?
Verizon Merritt Island offers brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon Merritt Island provide pickup and delivery options?
Yes, Verizon Merritt Island offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery where available.
What types of business products are available at Verizon Merritt Island?
Verizon Merritt Island provides business cell phones, mobile hotspots, tablets, and laptops.
What types of services does Verizon Merritt Island offer?
The store offers mobile plans, wireless internet plans, and voice plans.
Which nearby restaurants can I visit before or after shopping at Verizon Merritt Island?
Nearby restaurants include Jersey Mike's Subs, Tropical Smoothie Cafe, China Garden, It's Just Wings, Bangkok House, Chili's Grill & Bar, KOI Japanese Hibachi & Sushi, and Five Guys.
Are there any nearby services for shipping or printing near Verizon Merritt Island?
Yes, FedEx Office Print & Ship Center and Office Depot Print & Copy are nearby for all your shipping and printing needs.
What nearby places can help me with storage or vehicle needs near Verizon Merritt Island?
CubeSmart Self Storage offers storage solutions, Bob Steele Used Cars provides used car sales, and U-Haul Neighborhood Dealer offers truck rentals nearby.