Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 850 S Sun Dr. in Lake Mary, FL 32746
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
392 reviews
5 stars
334
4 stars
15
3 stars2
2 stars3
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Brian received numerous positive mentions for his exceptional customer service, with many customers expressing appreciation for his knowledge and friendliness.
Staff Knowledge
Several reviews highlighted the staff's helpfulness and knowledge, particularly mentioning employees like Gabriel, James, and Tierra.
Long Wait Times
Customers frequently complained about long wait times due to insufficient staff, with some noting that only one person was working during busy hours.
Mixed Experiences
While many customers praised their experiences, others reported serious issues, including unauthorized charges and poor handling of account problems.
Store Management
The store's management received mixed feedback, with some customers appreciating the organization and efficiency, while others criticized the handling of specific issues.
- JTJoshua TOct 13, 20255.0Brian treated me so well I can't believe the service, there is amazing.Everyone is so nice and I love my new phone.Thank you brian verizon is my new home.
- SMSherri McleodOct 6, 20251.0Only one person working at all times!! Long wait. Half the staff don't know what they are doing &don't wanna work! Never again will we go here!!!!!
- CBcolin boyleSep 24, 20255.0Honestly a fantastic experience the team i dealt with was kind courteous and very funny. Highly recommend the store for all your needs
- SKScarlett KSep 22, 20251.0This has got to be one of the worst customer service experiences I’ve had 🥴
- DCDeborah ColemanSep 22, 20255.0I had a wonderful experience at this Verizon store thanks to Gabriel. Even though he’s new, he was extremely knowledgeable, patient, and went above and beyond to answer all my questions. He made the process easy and pleasant, and I left feeling confident in my choices. Excellent customer service—I truly appreciate Gabriel’s professionalism and friendly attitude.
Frequently Asked Questions About Verizon
Where is the Verizon Authorized Retailer Russell Cellular located in Lake Mary, FL?
Russell Cellular is located at 850 S Sun Dr, Ste 1010, Lake Mary, FL 32746.
What are the store hours for Russell Cellular in Lake Mary?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
What brands and products can I find at Russell Cellular in Lake Mary?
They offer Verizon Wireless services and sell devices from brands including Samsung, Google, Apple, Motorola, and LG, along with smartphones, tablets, accessories, smartwatches, and prepaid options.
Does Russell Cellular offer in-store pickup for orders?
Yes, Russell Cellular provides in-store pickup services for customers.
What payment options are accepted at Russell Cellular in Lake Mary?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Russell Cellular in Lake Mary?
You can call them at +1 321-363-0077 or email lakemary.fl@russellcellular.com.
Is there wheelchair accessible entrance available at Russell Cellular?
Yes, the store has a wheelchair accessible entrance for customers.
What nearby dining options can I visit before or after shopping at Russell Cellular?
Nearby dining options include Noodles & Company, Starbucks, Panera Bread, Rally's, Jimmy Hula's, Dave's Hot Chicken, Shaan Indian Cuisine, and Royal Rasoi Indian Cuisine.
What nearby automotive services are close to Russell Cellular in Lake Mary?
Nearby automotive services include Chevron Station Lake Mary and Tires Plus for fuel and tire services.
Are there any nearby entertainment or educational spots near Russell Cellular?
Yes, nearby entertainment and education options include Edge Dance Studios, Laksha Dance Class, and Lake Mary Commons - GameStop.