Visit our store at Cape Coral for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Mixed reviews on customer service; some employees received praise for being helpful, while others were reported as rude and dismissive.
Long Wait Times
Many customers experienced long wait times for assistance, leading to frustration.
Staff Knowledge
Some staff members were noted for their knowledge and helpfulness, while others were criticized for lack of assistance and poor communication.
Management Issues
Several reviews highlighted poor management practices, including rudeness and lack of support for staff.
Store Environment
Complaints about the store's cleanliness and atmosphere, with some customers noting unpleasant odors.
LG
Laura Gippert
Nov 6, 2025
5.0
Amazing customer service. Got a beautiful new phone
AJ
ALISHA JENNINGS
Oct 13, 2025
4.0
I went into get a new phone. Jennifer the representative helped my out and did an excellent job, despite bring new she is very skilled.
My only issue is that it shouldn't take over 2 hours to do that. I've been with Verizon a very long time. Corporate should hire more staff and fix the ability to transfer to one phone to the other faster. They are losing money. People come for the customer service. You can get a
phone and plan anywhere. Repeat customers are were the money is at. Word of mouth is far better advertising.
PO
Patricia Michael O'Hare
Oct 6, 2025
3.0
Long wait. Staff is knowledgeable and friendly.
DK
darren keelg
Sep 30, 2025
1.0
I waited a long time for someone to help me buy an Apple Watch. The person that asked for my number just went to sit down and didn’t even bother to help. Waited a long time for nothing
GF
Gerard Fernández
Sep 30, 2025
5.0
Excelente lugar para comprar teléfonos tengo mis dos iPhones como nuevos , lo volvería a recomendar 🤞🫶🧎🏻♂️➡️🤍✝️⌚️