Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Bonita Springs, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
600 reviews
5 stars
509
4 stars
22
3 stars9
2 stars7
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting employees like Kevin, Lucien, and Juan.
Service Efficiency
Several reviews noted quick service and efficient problem resolution, with many customers being in and out of the store in a short time.
Negative Experiences
A number of customers reported poor service experiences, including rudeness from staff and issues with order fulfillment, indicating inconsistency in service quality.
Store Management
Some reviews criticized the management and organization of the store, particularly regarding appointment handling and customer wait times.
- VLVirginia LickleyDec 19, 20255.0The Verizon store Located at Bonita Beach Road in US 41 in Bonita Springs are very helpful. They made it quick and easy take advantage of the new offer from Verizon.Lucuian & nICHOLAS are very helpful
- GGGisele GallantDec 18, 20255.0Steve and the manager were very helpful with our situation. They were very patient with us seniors.
- LKLisa KennyDec 13, 20255.0Nicolas was very knowledgeable, and helpful. We were in and out with a new phone, and accessories , very easyđź‘Ť
- MNMarcy NeumaierDec 12, 20255.0Lucien was awesome and helped me solve an overcharge fee. I highly recommend this Verizon.
- JGJohn GoodmanDec 8, 20251.0Stopped by to get new camera lens protector on my new IPhone 16. Went I bought the new phone I was told replacement protector is $10. They tried to charge me $40! When I told mgr he said not $10 anymore . Verizon lies a lot to consumers . I bought a 3 pack on Amazon for $10. Avoid this store !
Frequently Asked Questions About Verizon
What types of products does Victra — Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands are available at the Victra store in Bonita Springs?
The store carries top brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.
What are the Victra store hours in Bonita Springs?
The store is open Monday through Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 7 PM.
Can I pick up my online order in-store at Victra?
Yes, Victra offers in-store pickup services for customer convenience.
What payment options does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Are there any nearby places to eat after visiting Victra?
Yes, nearby dining options include Metro Diner, Malinche Mexican Cuisine, Fernandez the Bull Bonita Springs, and Papa Johns Pizza where customers can enjoy a meal.
What other mobile phone stores are near Victra — Verizon Authorized Retailer?
Nearby mobile phone stores include Verizon and GoWireless Verizon Premium Retailer, which offers additional wireless device options and services.
Are there convenient services near Victra for shipping or notary needs?
Yes, Pak-n-Ship of SWFL Bonita Beach and UPS Authorized Shipping Outlet nearby offer shipping and notary public services, helpful for customers needing these while visiting Victra.
What languages are spoken by staff at Victra in Bonita Springs?
The staff at Victra speak both English and Spanish to assist a diverse customer base.
Does Victra offer device recycling services?
Yes, Victra provides electronics recycling services to help customers responsibly dispose of old devices.