Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Boca Raton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
245 reviews
5 stars
129
4 stars
18
3 stars
6
2 stars
13
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several customers praised individual employees for their exceptional service, particularly highlighting Wilmy, Rose, and David for their helpfulness and professionalism.
Inconsistent Experiences
While some customers reported positive experiences, others faced rude or dismissive staff, leading to frustration and dissatisfaction.
Long Wait Times
Multiple reviews mentioned long wait times for service, with some customers leaving due to inadequate staffing and slow assistance.
Sales Focus
There were complaints that staff seemed more focused on sales than on providing customer support or resolving issues.
Management Issues
Several reviews pointed out ineffective management and lack of training for staff, contributing to poor customer experiences.
- TDTraci DeGasperisDec 30, 20255.0I worked with an amazing employee at Verizon in West Boca. Her name is Rose and she went above and beyond with her customer service and her willingness to handle everything I needed. I was beyond happy with my interaction with her. I bought a brand new iPhone which I needed desperately for Christmas for my son. And she went above and beyond to make it happen. Thank you, Rose.
- TGThomas GoddardDec 19, 20255.0I had my identity compromised and on December 11th I went the the VzW Corporate Store on Glades near 441. I young fellow, James, handled the entire situation and resolved my issue, working with Verizon Fraud and Tech Support organizations in a couple hours. James was thoughtful, thorough and had excellent customer and technical skills. If you're considering a Verizon product go to west Boca. Earlier I had been to the VzW Boynton Beach location; they were unprofessional and actually rude but the entire west Boca operation seems to be well run and managed with an emphasis on customer service, not just sales.
- DDDebbyNov 16, 20255.0Wilmy! Thank you so much for all of you help yesterday! I went in for an upgrade, went home to set up phone - on phone for almost 3 hours with customer service - they couldn't help. Went back to store-Wilmy and the store manager set everything up so quickly! I couldn't be more pleased with the 5 star level of customer service they gave me!!
- NTNatalia TiNov 12, 20255.0I visited the store with my dad yesterday. I want to thank the staff for their excellent service. The guy who served us found the best price and helped us choose a phone that didn't require waiting for weeks. He helped my dad set everything up and transfer all the information to the new phone. Thank you very much. I recommend this location.
- FFFredOct 28, 20251.0After going to a non-corporate store in Deerfield, I was directed here to fix my prepaid card issue. The Deerfield store was beyond helpful. Here, I was only treated with animosity and indifference by a lady who seemed like she could not care less. The manager thankfully came to help out. I spoke to Verizon customer service on their landline for about half an hour and everything got sorted out. I am very grateful that my issue was resolved and that I could rely on the manager and customer support. And while I get that everyone can have bad days and that my issue was slightly complicated, she was nonetheless overly rude and disrespectful. My friend and I also overheard her talking extremely dismissively and passive-aggressively toward two elderly clients after us. Makes no sense.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Boca Raton?
The Verizon store in Boca Raton is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 18:00 PM.
Where is the Verizon store located in Boca Raton?
The Verizon store is located at 9982 Glades Rd, Ste G2, Boca Raton, FL 33434, USA.
What products and brands are available at the Verizon Boca Raton store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon store offer in-store pickup or delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What mobile and internet services does Verizon provide at the Boca Raton location?
Verizon provides mobile plans, wireless internet plans including 5G home internet, and voice plans for personal and business needs.
How can I schedule an appointment or shop online for the Verizon Boca Raton store?
You can schedule an in-store appointment or shop online through the Verizon website or by using the My Verizon app, available on the App Store.
What payment methods does Verizon Boca Raton accept?
The store accepts payments by check, debit card, mobile NFC, and does not require cash only payments.
Are there any nearby restaurants where I can dine before or after visiting Verizon?
Yes, nearby restaurants include Mahana Fresh, Playa Bowls, Pei Wei Asian Kitchen, Denny's, Benihana, The Great Greek Mediterranean Grill, Boston Market, and Fit Food Express.
What nearby stores or services can I visit along with Verizon in Boca Raton?
Nearby stores include Mattress Firm for furniture, Petco Animal Supplies for pet training, European Wax Center for beauty services, House of Blinds for window treatments, and AT&T Store for mobile accessories.
Is there a nearby coffee shop where I can relax when visiting the Verizon store?
Yes, there is a Starbucks nearby where you can enjoy coffee and relax during your visit to Verizon.