Verizon

3.5
163 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Aventura for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
18707 Biscayne Blvd, Aventura, FL
33180, United States

Hours

Reviews

3.6
138 reviews
5 stars
84
4 stars
5
3 stars
5
2 stars
0
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised individual staff members while others reported unhelpfulness and rudeness.

Technical Knowledge

Several customers expressed frustration with staff's lack of technical knowledge and inability to resolve issues.

Sales Experience

Some customers had positive experiences with sales representatives, while others felt pressured or misled during the sales process.

Store Management

Feedback on management was largely negative, with reports of unprofessional behavior and poor customer handling.

Wait Times

Customers frequently complained about long wait times and inefficient service, leading to frustration.
  • VP
    Victor Paret
    Nov 17, 2025
    5.0
    Julian was super helpful I don't even use version and he still helped me with an issue I was having.
  • JS
    Julia Sinko
    Nov 9, 2025
    5.0
    Julian did such an amazing job helping me . He is experiencing and super nice
  • CP
    Carl Pinder
    Oct 26, 2025
    1.0
    Two Verizon agents, One Hour and NO resolution!!! Came in to find and adjust a setting on my Galaxy Ultra. After ONE FULL HOUR and TWO Verizon agents(the second one unsuccessfully trying to google it on his laptop), they could not find it. I went home and found it myself. It took me about 10 minutes to go through and find the required menu to change the setting. I guess it said "No technical skills required" to work at this branch of Verizon Wireless.
  • MT
    Maksim Tsybulya
    Oct 14, 2025
    5.0
    If you want to resolve your issue, this is the place to go. I only use this branch, even though I've moved quite far away. Crostobal Alba resolved my issue in 30 minutes, even though I had visited other branches several times over the past month. Thank you very much, you are a true professional.
  • JG
    Jacob Gauptman
    Oct 11, 2025
    1.0
    Been a customer for over 20 years with 4 lines. Came in to get an issue fixed with pop-ups and the guy there wouldn't even look at my phone. Told me he can't help and to go to At&t 3 doors down. Ridiculous

Frequently Asked Questions About Verizon

What are the business hours for the Verizon store in Aventura?

The Verizon store in Aventura is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.

Which mobile brands does the Verizon store in Aventura carry?

The store carries major brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.