Verizon

4.5
646 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Lewes, DE. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
18388 Coastal Hwy, Lewes, DE
19958, United States

Hours

Reviews

4.5
637 reviews
5 stars
515
4 stars
40
3 stars
14
2 stars
11
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like AJ, Kadi, and Mason.

Sales Experience

Several reviews highlighted positive experiences during the sales process, noting that associates were patient and did not pressure customers into purchases.

Negative Experiences

A number of customers reported issues with billing, activation fees, and poor service, particularly from certain employees, leading to frustration and dissatisfaction.

Store Environment

While many reviews mentioned excellent service, there were complaints about the store's atmosphere and some staff being unhelpful or rude.
  • AT
    Ann Trussell
    3 days ago
    5.0
    We had the best experience! Josh was incredible and very professional. Would definitely recommend this store!
  • SB
    Sherwood Brooks
    Dec 31, 2025
    5.0
    AJ is not only a very nice guy but an efficient representative for your firm. He got it done right the first time!
  • RC
    Ryan Cyr
    Dec 26, 2025
    5.0
    Came here to get the parent’s new phones and AJ was an incredible help. Out of all the interactions we have had at Verizon stores in New England, this was far better. AJ was informative and very friendly. He knows his stuff and went above and beyond filling the gaps and making recommendations. Switching phones and downloading new phones is a long process and he made it feel like 2 minutes even though these things never are. Thank you AJ. An astute Verizon gentleman. Some would say, the GOAT.
  • BB
    Brendan B
    Dec 24, 2025
    5.0
    AJ Dyer and the team were awesome. I went in with a broken phone and an old tablet - upgraded to a brand new of each with minimal $ spent, and even lowered monthly bill. Great job guys!
  • BW
    Bonnie Wagman
    Dec 18, 2025
    5.0
    Kadi takes every customers needs seriously. She is patient—great marketer at what people need—but doesn’t push. She makes everything and everyone comfortable which clearly adds to her ability to make buying a great experience

Frequently Asked Questions About Verizon

What products can I find at Victra - Verizon Authorized Retailer in Lewes, DE?

Victra offers wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for the Verizon Authorized Retailer location in Lewes?

The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 6:00 PM.