Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Dover for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
392 reviews
5 stars
204
4 stars
56
3 stars
30
2 stars
20
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some employees are praised for their helpfulness, others are criticized for being rude or unhelpful.
Staff Knowledge
Several customers reported that staff members lacked knowledge about products and services, leading to frustration.
Store Experience
The store environment received positive remarks for cleanliness and atmosphere, but some customers experienced long wait times and poor service.
Technical Support
Many customers expressed dissatisfaction with the lack of technical support available in-store, often being directed to call customer service instead.
Product Availability
Customers noted issues with product availability and stock, leading to dissatisfaction when items were not in stock or when they were misinformed about availability.
- UAUnknown AriiNov 13, 20255.0Yanni was the best! Me & My grandma loved her service she rocks!
- DSDavid SuitersNov 10, 20252.0Internet and mobile service isn't any good. Also there promotions are lies. 2 months now and I haven't received what they offered when I signed up on there mobile also when I signed up a year ago for home Internet they had offers as well that we never received! False advertisement! The mobile and Internet today is terrible! We are paying a lot of money for terrible service. I will give it a few more months and if it doesn't get any better and if I don't get what they said in the promotion thenI will look for another provider! David Suiters Dover Delaware
- NSNikhai Crandle SherrodNov 9, 20251.0I ordered a watch over the phone the night before going into the store, and the representative told me it would be ready for pickup the next day - I could even come right at opening. I didn’t make it at opening, but I came later in the afternoon when my order should’ve definitely been ready. When I got there, I wasn’t greeted at all until an assistant eventually came over to “help.” The first thing out of his mouth was something about a “picture ID.” Since his English wasn’t very clear, I genuinely thought he meant a picture of my ID, so I showed him one on my phone - which I thought was perfect since I didn’t have my wallet on me. Instead, he got rude and said there’s nothing he could do with that and that I’d have to talk to a manager. At that point, I realized whoever that person was clearly doesn’t understand how customer service works in America. His attitude was completely unprofessional and made the whole situation worse. When the manager came, I was told my watch was still “processing/pending,” meaning it wasn’t even ready for pickup. So not only did I waste my time going to the store, but I also had to deal with poor communication and below-average service. And to make things even more telling, as I was on my way out, I saw another customer run into the same assistant and she also commented on how rude and dismissive he was, even though she had her physical ID with her. That says a lot about the kind of “service” customers are getting at this Verizon location. Honestly, for Verizon and the amount I pay every month, I expected way better.
- SSSaddaf SamuelNov 7, 20255.0Good service
- KBKelsey ButlerOct 2, 20255.0Had to travel to a corporate store and Stefon helped assist me. He is an amazing employee, very helpful and knowledgeable! I had a rough couple of days without a phone and going back and forth with customer service. Stefon made the rest of the process very smooth and completed everything quickly. I was very impressed. Thank you!
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Dover?
The Verizon store in Dover is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which mobile brands does the Verizon Dover store carry?
The store carries Apple, Samsung, Motorola, Google, Kyocera, and TCL mobile brands.
How can I schedule an appointment or order products online from Verizon Dover?
You can schedule an in-store appointment or place an online order by visiting their website or using the My Verizon app.
What delivery and pickup options does Verizon Dover offer?
They offer in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of plans and services are available at Verizon Dover?
The store offers mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Does the Verizon store in Dover accept mobile NFC payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and also offers check cashing. They do not require cash only payments.
Is free Wi-Fi available at the Verizon Dover store?
Yes, free Wi-Fi is available for customers at the Verizon store.
What nearby restaurants can I visit before or after shopping at the Verizon Dover store?
Nearby restaurants include Noodles & Company, MOD Pizza, Poke Bros., Cinnabon, Cold Stone Creamery, Bella Villa, Wetzel's Pretzels, Chinatown Buffet, and Starbucks for coffee and snacks.
Are there any nearby services to complement a visit to Verizon Dover?
Yes, customers can also find nearby services like UPS Access Point location and UPS Alliance Shipping Partner for courier and delivery needs, as well as uBreakiFix for mobile phone and computer repairs.
What retail stores are located near Verizon Dover that I might want to visit?
Nearby retail stores include Kirkland's for home goods, Toys"R"Us for toys, Party City for party supplies and costumes, Staples for office equipment, Bob's Discount Furniture, Rent-A-Center, Sally Beauty, and Naa-Africa Designs for fashion accessories.