Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is West Hartford’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.6
323 reviews
5 stars
281
4 stars
5
3 stars
5
2 stars4
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised specific employees like Fahim and Pedro for their helpfulness and professionalism, others reported negative experiences with unmotivated staff and poor management.
Employee Knowledge
Several reviews highlighted the knowledge and expertise of employees like Fahim and Pedro, who were able to resolve issues efficiently, while others noted instances of staff being uninformed or unhelpful.
Store Environment
The store environment received positive remarks for being clean and welcoming, but some customers reported negative interactions with staff that detracted from their experience.
Sales Practices
There were complaints about aggressive sales tactics and miscommunication regarding plans and promotions, leading to customer dissatisfaction.
- WFWard FeirerDec 6, 20255.0Flamur and Atari were great
- SCstephanie candelariaDec 2, 20251.0The staff at this location seemed unmotivated and unhelpful. Most employees appeared disengaged, and when assistance was provided, it felt rushed and dismissive. I was frustrated when my account issue wasn’t properly addressed due to a minor spelling discrepancy, despite my explanation. Overall, very disappointing customer service.
- KJKevin JohnsonNov 27, 20254.0Noah is the Goat, excellent customer service, and went through the works to help me with an upgrade for my new phone. Highly recommend going here, they have your best interest in mind and won't steer you wrong.
- SFsusanne flaterSep 15, 20255.0Flamur is amazing!
- MDMark DrusedumAug 28, 20255.0I recently was helped by both Pedro and Fahim during separate visits to this Verizon store. Both gentlemen were very knowledgeable and personable. They each handled my different requests professionally and efficiently. Both men were a pleasure to deal with. I highly recommend this location.
Frequently Asked Questions About Verizon
Where is the Verizon Cellular Sales store located in West Hartford?
The Verizon Cellular Sales store is located at 921 Farmington Ave, West Hartford, CT 06107.
What are the store hours for Verizon Cellular Sales on weekdays?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Can I buy smartphones from different brands at this Verizon store?
Yes, you can purchase smartphones from Verizon, Apple, Samsung, Motorola, Google, LG, HTC, and Asus at this location.
Do I need to make an appointment to visit the Verizon store?
No, appointments are not required; you can call the store or stop by anytime during business hours.
What wireless services are available at the Cellular Sales Verizon store?
The store offers Verizon Wireless plans, prepaid wireless, Hum smart car service, home phone, home internet, and mobile hotspot services.
What payment options are accepted at the Verizon Cellular Sales store?
They accept American Express, Discover, Mastercard, and Visa for payments.
Can I pick up my in-store wireless device order at this Verizon location?
Yes, in-store pickup is available at the 921 Farmington Ave Verizon Cellular Sales store.
Which nearby places can I visit before or after shopping at Verizon?
Nearby places include Cellular Sales electronics store, Valkyrie Voyage Hub motorcycle and car dealer, and West Side Wines and Spirits liquor store and bar.
Are there dining options close to the Verizon store on Farmington Ave?
Yes, nearby dining options include Chinese Cultural Exchange restaurant, Gong Cha bubble tea cafe, SUBWAY sandwich shop, and Dunkin' Donuts coffee shop.
What other services are available near the Verizon Cellular Sales store?
Nearby services include Berkshire Bank, legal services at Furey Donovan Tracy & Daly PC, massage therapy at A Matter of Touch, and dental care at Comprehensive Dental Care.