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VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & Kennels
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
Hours
Reviews
4.5
268 reviews
5 stars
207
4 stars
25
3 stars
8
2 stars
6
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Care
Many customers praised the staff for their compassion, professionalism, and willingness to go above and beyond for both pets and their owners.
High Costs
Several reviews mentioned that the prices for services are higher compared to other veterinary clinics, with some customers feeling pressured into unnecessary treatments.
Mixed Experiences
While many customers had positive experiences, some reported issues with aggressive sales tactics and unprofessional behavior from certain staff members.
Urgent Care Availability
Customers appreciated the clinic's ability to accommodate urgent care needs, often fitting pets in for same-day appointments.
Facility Environment
The clinic was frequently described as clean and welcoming, with a friendly atmosphere that made both pets and owners feel comfortable.
- JBJennifer BlanchetteNov 17, 20255.0I had to bring my cat there they are vary nice there .and they are my permanent vet .
- BNBertha NuñezNov 7, 20255.0We are so happy with this hospital! We were at Four Pows in Groton for 8 years with my Yorkie terrier has severe allergies and in all if those years couldn't not cute, every time was a different vet, and charge very very expensive. Here at VCA are compasive staff, if you choose a Dr. Is ok. Always explain all the charges and let use medicine that you have if necessary! Have special discounts with a subscription, etc… Waidy recommended!!!🤗👏
- DPDanny PesceNov 2, 20251.0After our last visit, I was very disappointed by this practice's aggressive sales tactics and poor service. When we left, I was unknowingly subscribed to an expensive medication plan. The main issues I experienced were: Automatic subscription: Without my consent, I was subscribed to a $380 medication. No-return policy: When the medication arrived, it included a notice that it could not be returned. Unprofessional staff: When I called to question the charge, the receptionist was extremely rude and dismissive. Her "shushing" and talking over me suggested this was a common complaint. High pressure sales: I also felt uncomfortable during my appointment due to the vet's aggressive attempts to sell me a more expensive medication. While I know vet care is expensive, this clinic seems more concerned with sales than pet welfare. For me, the extra 30-minute drive to a clinic in Colchester that prioritizes its patients is well worth it, so I am back to driving, but with the peace of mind that my pets will see loving caring doctors, not "commission salesmen" on a vet coat.
- SOStephanie OceaneOct 24, 20251.0$50 for a nail trim
- KRKelly RoushOct 18, 20255.0I called in worried because I found a tick in my dog’s skin. I’m new to the area and never dealt with this before, so I was panicking. They were able to get me in same day. Once I got there, I was greeted quickly and was taken to a room. Dr. Nobert and another technician quickly came in and they were amazing! Dr. Nobert talked with me and not at me. He even gave me a tick removing tool! He was very informative, easy to talk to, and my pup was as comfortable as he could be at the vet. This place eased my concerns and worries. Thank you!
Frequently Asked Questions About VCA New London Animal Hospital
What are the operating hours of VCA New London Animal Hospital?
The hospital is open Monday 8:00 AM - 6:00 PM, Tuesday to Thursday 7:30 AM - 6:00 PM, Friday 8:00 AM - 5:00 PM, and Saturday 8:00 AM - 12:00 PM. It is closed on Sundays.
Where is VCA New London Animal Hospital located?
It is located at 122 Cross Road, Waterford, CT 06385, USA.
What types of animals does VCA New London Animal Hospital serve?
The hospital serves cats and dogs.
What veterinary services does VCA New London Animal Hospital offer?
Services include advanced care, allergy and skin relief, diabetes treatment, diagnostics, diet and nutrition, disease treatment, flea and tick control, general care, heartworm treatment, internal medicine, medications, parasite control, wellness exams, physical exams, preventive care, puppy and kitten wellness, senior pet wellness, spay and neuter, vaccinations, and weight loss programs.
Are there any special offers for new patients at VCA New London Animal Hospital?
Yes, new patients can click for a Free First Exam coupon available on their website.
How can I contact VCA New London Animal Hospital?
You can call the local phone number at +1 860-442-0611 or the main phone at +1 860-629-0676.
What health and safety protocols does VCA New London Animal Hospital follow?
Each VCA hospital implements health and safety protocols based on healthcare best practices as well as state and local guidance and regulations.
What are some nearby places where I can shop or dine after visiting VCA New London Animal Hospital?
Nearby options include BJ's Wholesale Club for shopping, Dunkin for a cafe experience, and Eastern Mountain Sports for outdoor gear.
Are there any nearby wellness or fitness centers close to VCA New London Animal Hospital?
Yes, Waterford Fitness and Training is nearby for fitness activities, and TriCore Physical Therapy and Wellness offers therapy services.
What other pet-related services are near VCA New London Animal Hospital?
Nearby pet-related services include VCA Animal Hospital (pet grooming and veterinary services) and pet services available at the VCA New London Animal Hospital itself.