Business Details
About
VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & KennelsVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
Hours
Reviews
4.5
271 reviews
5 stars
210
4 stars
25
3 stars
8
2 stars
6
1 star
22
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their empathy and compassion, especially during difficult times such as end-of-life decisions for pets.
Friendly Staff
The majority of reviews highlighted the friendliness and professionalism of the staff, making clients feel welcomed and valued.
High Costs
Several customers expressed concerns about the high prices for services and perceived aggressive sales tactics for additional treatments.
Quality of Service
While many reviews noted excellent care and thoroughness, some customers reported inconsistent experiences with different veterinarians and dissatisfaction with the quality of care.
Accessibility Issues
Some customers mentioned difficulties in getting appointments, particularly for urgent care, and noted that the clinic was often busy or short-staffed.
- ALAnjin LuzuriagaDec 16, 20255.0Very friendly and professional.
- ALAmy Kalinick (LadyofLedger)Dec 9, 20255.0They are the most empathetic, warm and friendly team!
- JBJennifer BlanchetteNov 17, 20255.0I had to bring my cat there they are vary nice there .and they are my permanent vet .
- BNBertha NuñezNov 7, 20255.0We are so happy with this hospital! We were at Four Pows in Groton for 8 years with my Yorkie terrier has severe allergies and in all if those years couldn't not cute, every time was a different vet, and charge very very expensive. Here at VCA are compasive staff, if you choose a Dr. Is ok. Always explain all the charges and let use medicine that you have if necessary! Have special discounts with a subscription, etc… Waidy recommended!!!🤗👏
- DPDanny PesceNov 2, 20251.0After our last visit, I was very disappointed by this practice's aggressive sales tactics and poor service. When we left, I was unknowingly subscribed to an expensive medication plan. The main issues I experienced were: Automatic subscription: Without my consent, I was subscribed to a $380 medication. No-return policy: When the medication arrived, it included a notice that it could not be returned. Unprofessional staff: When I called to question the charge, the receptionist was extremely rude and dismissive. Her "shushing" and talking over me suggested this was a common complaint. High pressure sales: I also felt uncomfortable during my appointment due to the vet's aggressive attempts to sell me a more expensive medication. While I know vet care is expensive, this clinic seems more concerned with sales than pet welfare. For me, the extra 30-minute drive to a clinic in Colchester that prioritizes its patients is well worth it, so I am back to driving, but with the peace of mind that my pets will see loving caring doctors, not "commission salesmen" on a vet coat.
Frequently Asked Questions About VCA New London Animal Hospital
What are the operating hours of VCA New London Animal Hospital?
The hospital is open Monday 8:00 AM - 6:00 PM, Tuesday to Thursday 7:30 AM - 6:00 PM, Friday 8:00 AM - 5:00 PM, and Saturday 8:00 AM - 12:00 PM. It is closed on Sundays.
Where is VCA New London Animal Hospital located?
It is located at 122 Cross Road, Waterford, CT 06385, USA.
What types of animals does VCA New London Animal Hospital serve?
The hospital serves cats and dogs.
What veterinary services does VCA New London Animal Hospital offer?
Services include advanced care, allergy and skin relief, diabetes treatment, diagnostics, diet and nutrition, disease treatment, flea and tick control, general care, heartworm treatment, internal medicine, medications, parasite control, wellness exams, physical exams, preventive care, puppy and kitten wellness, senior pet wellness, spay and neuter, vaccinations, and weight loss programs.
Are there any special offers for new patients at VCA New London Animal Hospital?
Yes, new patients can click for a Free First Exam coupon available on their website.
How can I contact VCA New London Animal Hospital?
You can call the local phone number at +1 860-442-0611 or the main phone at +1 860-629-0676.
What health and safety protocols does VCA New London Animal Hospital follow?
Each VCA hospital implements health and safety protocols based on healthcare best practices as well as state and local guidance and regulations.
What are some nearby places where I can shop or dine after visiting VCA New London Animal Hospital?
Nearby options include BJ's Wholesale Club for shopping, Dunkin for a cafe experience, and Eastern Mountain Sports for outdoor gear.
Are there any nearby wellness or fitness centers close to VCA New London Animal Hospital?
Yes, Waterford Fitness and Training is nearby for fitness activities, and TriCore Physical Therapy and Wellness offers therapy services.
What other pet-related services are near VCA New London Animal Hospital?
Nearby pet-related services include VCA Animal Hospital (pet grooming and veterinary services) and pet services available at the VCA New London Animal Hospital itself.