Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Waterbury, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 1051 Wolcott Street.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.7
345 reviews
5 stars
309
4 stars
11
3 stars1
2 stars1
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the exceptional customer service provided by staff, particularly Kathy, who was noted for her patience, knowledge, and willingness to go above and beyond.
Staff Knowledge
The staff, especially Kathy and Ryan, were frequently described as knowledgeable and helpful, assisting customers with technical issues and providing detailed explanations.
Positive Experiences
Many reviews highlighted positive experiences, with customers expressing satisfaction with their purchases and the overall service received at the store.
Store Environment
While most feedback was positive, there were a few mentions of disorganization and unprofessional behavior from some staff members, which detracted from the overall experience.
- ABann begleyJan 4, 20265.0AnnB After making a huge mistake and switching carriers, Kathy spent 3 hours getting me back to Verizon! Thank you They may say they're just like Verizon but they're not!!!
- NNNic NoJan 2, 20265.0The best customer service I’ve ever received when it came down to getting the job done. 10/10 experience!
- AMAlina MarcelynasDec 13, 20255.0Amazing service and care for the customers!! Will only return to this store from now on!
- WSWanda SouleDec 6, 20255.0Everyone is a amazing. The greatest place to get a phone . They become family . They are very courteous and helpful.
- RMRamonita MartinezNov 30, 20255.0Very helpful and so grateful. Kathy helped my mom get all her information into her new phone even when we thought it was impossible! Thank you for getting us a great deal on a new IPhone 17 Pro Max and getting everything switched over! This store is the best place in Waterbury to get a new phone!
Frequently Asked Questions About Verizon
What products and services does Verizon Wireless Zone in Waterbury offer?
Wireless Zone in Waterbury offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service for Verizon products and services.
Where is Verizon Wireless Zone located?
Verizon Wireless Zone is located at 1051 Wolcott Street, Waterbury, CT 06705, next to the old 7-Eleven at the corner of Wolcott St. & Lakewood Rd.
What are the store hours for Verizon Wireless Zone in Waterbury?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I pick up my online order in store at Verizon Wireless Zone?
Yes, Verizon Wireless Zone offers in-store pickup for orders.
What payment options are accepted at Verizon Wireless Zone?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I schedule an appointment or service at Verizon Wireless Zone?
You can schedule appointments online at https://wirelesszone.com/appointments/.
What is the contact phone number and email for Verizon Wireless Zone?
You can call them at +1 203-755-6629 or email wz06@wireless-zone.com for inquiries.
What popular nearby dining options can customers visit before or after shopping at Verizon Wireless Zone?
Customers can enjoy meals at nearby restaurants such as Burger Builders, The Clam digger seafood restaurant, Mi Lupita Bakery & Restaurant, and several Japanese cuisine options like Hana Japanese Steakhouse and Wasabi Sushi and Hibachi Steak House.
Are there other electronics or mobile phone stores near Verizon Wireless Zone in Waterbury?
Yes, there are other electronics and mobile phone stores nearby, including another Verizon store and Wireless Zone, Verizon Authorized Retailer.
What nearby amenities can assist customers visiting Verizon Wireless Zone?
Nearby amenities include a Bank of America ATM and Financial Center for banking needs, as well as convenience stores like 7-Eleven (currently closed) and Rite Aid pharmacy for quick errands.