VCA Old Canal Animal Hospital

4.3
258 reviews
Get DirectionsCallWebsite

Business Details

49 East Main Street, Plainville, CT
06062, United States
(860) 351-3873
https://vcahospitals.com/old-canal
GoogleFacebookTwitter

About

VeterinariansVeterinary Clinics & HospitalsPet GroomingPet Boarding & KennelsVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.

Location

VCA Old Canal Animal Hospital
49 East Main Street, Plainville, CT
06062, United States

Hours

Reviews

4.3
258 reviews
5 stars
187
4 stars
25
3 stars
11
2 stars
6
1 star
29

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their kindness and compassion towards pets, highlighting positive experiences with veterinarians and technicians.

Customer Service Issues

Several reviews pointed out significant problems with customer service, particularly with front desk staff being rude or unhelpful, leading to frustration among clients.

High Costs

Numerous customers expressed concerns about the high prices for services, with some feeling that they were being upsold unnecessary procedures.

Inconsistent Experiences

While some customers had excellent experiences, others reported poor communication and care, indicating inconsistency in service quality.

Long Wait Times

Multiple reviews mentioned long wait times for appointments and during visits, contributing to a negative experience for some clients.
  • DS
    Denise Shilinga
    Dec 19, 2025
    5.0
    I am over the top with services at Vca Old Canal hospital, East Street Plainville, Ct...I recently was seen by DR. QUEVEDO for both of my pets he was so kind, caring and loving to both Uno and Cheyenne..his concern toward their health and well-being just blew me away...I just can't say enough about him! The vet services from all vet assistants were amazing..I feel totally blessed to have all of them in my corner when it comes to my most loved furbabies...Thank you from the front desk all away through this Hospital for always being there for them as well as me..Beyond appreciated!!!! Denise Shilinga. Plainville, Ct.
  • MD
    Matthew Durant
    Nov 22, 2025
    5.0
    My regular vet was booked full. Doggie needed attention. VCA made appointment. Excellent team. Very thorough, compassionate, professional.
  • JU
    Janice Usher
    Sep 28, 2025
    1.0
    Terrible customer service and extremely overpriced! $982 bill for only bloodwork, no X-rays!! People are rude and incompetent! Two hour wait! Will never ever go back!
  • ER
    emroct ruiz
    Aug 23, 2025
    5.0
    They were great with my cat. I didn't feel hurried
  • MF
    Mary Feliciano
    Aug 22, 2025
    5.0
    I honestly thought my Harley was dying but you guys were so nice and educated me! You didn't extort me for money. Thank you so much! Taking all your advice one simple thing she's as good as new I got my baby back ❤️ bless you mind you in just a couple hours they work miracles. My first time meeting them. Just thought people would like their babies to see sweet people
Read more reviews on Google

Frequently Asked Questions About VCA Old Canal Animal Hospital

What are the operating hours of VCA Old Canal Animal Hospital?

The hospital is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 7:30 AM to 1:00 PM, and is closed on Sundays.

Which types of pets does VCA Old Canal Animal Hospital provide care for?

They provide veterinary care for cats, dogs, ferrets, pocket pets, and rabbits.