Verizon

4.9
1428 reviews
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Business Details

105 Elm St, Old Saybrook, CT
06475, United States
(860) 339-8103
https://locations.tccrocks.com/ct/old-saybrook/105-elm-st.html
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About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC Old Saybrook, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 105 Elm St.

Location

Verizon
105 Elm St, Old Saybrook, CT
06475, United States

Hours

Reviews

4.9
1,406 reviews
5 stars
1,344
4 stars
25
3 stars
3
2 stars
9
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their friendliness, knowledge, and willingness to help, with many specific mentions of employees like Cheryl, Tyler, and Nick.

Efficiency

Several reviews highlighted the quick and efficient service provided, with many customers noting they were able to complete their transactions in a timely manner.

Product Knowledge

The staff's extensive knowledge about products and services was frequently mentioned, contributing to a positive customer experience.

Mixed Experiences

While many reviews were positive, there were a few negative experiences reported, particularly regarding one employee's attitude and service quality.
  • JJ
    Jonathan
    Dec 11, 2025
    5.0
    Love this location!! Very friendly and highly knowledgeable employees. They make things nice and easy, and they actually take the time to answer all of your questions without making you feel like you're bothering them. They deserve five stars for that alone to be honest. This will always be my go-to store for all of my Verizon needs. 💯
  • DG
    Dan Grady
    Dec 11, 2025
    5.0
    My favorite phone store.
  • JB
    Joseph Barber
    Dec 11, 2025
    5.0
    Amazing customer service! Felt like home.
  • MM
    Marybeth McVey
    Dec 4, 2025
    5.0
    Stephen is an absolute genius! Went above and beyond to help me solve my issue and managed to keep all The customers calm and engaged as he navigated all of our needs. Thank you!!!
  • TZ
    Tony Zambrello
    Nov 28, 2025
    5.0
    Worked with Cheryl this morning to upgrade my phone to the 17. I have put this off for a while and dreaded going in to do this as it can be an all day event. However, Cheryl was outstanding and made the process very easy, in and out in a hour with a smile!
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Frequently Asked Questions About Verizon

What products and services does Verizon at 105 Elm St, Old Saybrook offer?

Verizon at 105 Elm St offers smartphones, tablets, wireless devices, accessories, Verizon home internet, and services like bill payments, new lines, upgrades, device activation, and more.

What are the operating hours of Verizon in Old Saybrook?

Verizon is open Monday to Saturday from 9 AM to 7 PM and Sunday from 10 AM to 5 PM.