Verizon

3.8
180 reviews

About

Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Norwalk, CT location.

Location

Verizon
55 Westport Ave, Norwalk, CT
06851, United States

Hours

Reviews

3.8
180 reviews
5 stars
112
4 stars
11
3 stars
7
2 stars
5
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and attentive, with specific mentions of employees like Mike, James, and Ossama.

Sales Practices

Several reviews expressed concerns about aggressive upselling tactics and misinformation regarding promotions, leading to customer dissatisfaction.

Store Experience

While many customers had positive experiences, some reported long wait times and unhelpful staff, indicating inconsistency in service quality.

Technical Assistance

Customers appreciated the technical support provided by staff, with many noting quick resolutions to their issues.

Mixed Reviews

Overall, experiences varied widely, with some customers expressing strong dissatisfaction while others were very pleased with their service.
  • HW
    Holly Warshaw
    4 days ago
    5.0
    Patrick, is beyond helpful and knowledgeable! Luckily I went to pick up a phone in a different town and was so impressed with his service and customer care!!
  • SM
    Simone Morris
    Dec 26, 2025
    1.0
    I had a very frustrating experience here purchasing a phone as a gift for Xmas. It consumed an unbelievable amount of time and made me question why I have been a customer for so long. I'm very disappointed that there was no consideration for my time and it took a long time to setup and transfer the phone service and to undo it. The experience was so frustrating that I returned the phones I purchased.
  • FC
    Fidel Garcia Campos
    Dec 9, 2025
    5.0
    Mike was incredibly helpful; he went above and beyond! He was friendly and attentive making my visit a breeze. Walked out with a brand new iPhone 17 Pro Max in no time. Guided me through what the phone is capable of and gave me so many bundle options to add with my purchase. Thank you Mike for the amazing help! Your team was fantastic. Looking forward to my next purchase.
  • BR
    Barbara Roffe
    Nov 23, 2025
    5.0
    The top of my car charger had come off - I assumed it was still in the plug - because all I had was the coil from inside the charger. James could have not been more helpful! He came out to my car to check things out. He did not have a tool that he would need to reach anything stuck, but told me that he had one at home and would bring it into the store the next day if I would come back. I came back and what James was then able to discover was that nothing was stuck, the missing piece must have fallen out, and all I needed was a new charger!!! I was so embarrassed, but James could not have been nicer! I definitely found the only Verizon store and the Verizon employee I want to work with going forward!!
  • NN
    NikTej
    Nov 15, 2025
    5.0
    William is such a nice person! We had a bunch of questions, but he was super helpful and even drove us to grab a mobile.