Verizon

4.8
645 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Norwalk, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 572 Main Ave.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

Verizon
572 Main Ave, Norwalk, CT
06851, United States

Hours

Reviews

4.8
641 reviews
5 stars
606
4 stars
9
3 stars
5
2 stars
2
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Julian, Carlos, and Michael, for their exceptional service, patience, and knowledge.

Knowledgeable Staff

Many reviews highlighted the staff's expertise in handling technical issues and providing clear explanations.

Positive Experiences

The majority of customers reported positive experiences, often mentioning they would return due to the excellent service received.

Efficiency

Several customers noted the quick and efficient service, especially in setting up new phones and resolving issues.

Mixed Feedback

While most reviews were positive, a few customers expressed dissatisfaction with slow service or unexpected charges.
  • LK
    Lauren Kreter
    Nov 16, 2025
    5.0
    James was so helpful through the process of new phones, work phones and helping transfer and make a bit simpler
  • JH
    John Herbster
    Nov 8, 2025
    5.0
    After moving over lines from different plans, changing plans, new devices, Julian worked hard to get me every deal he could and keep my phone bill as low as possible.
  • HH
    heleneofflorida
    Nov 6, 2025
    5.0
    Julian was a delight, me and my husband came in to switch off verizon and he showed how good a deal was we had with verizon we decided to stay and purchase a few devices thank you Julian 😊
  • GS
    Gail Stager
    Nov 3, 2025
    5.0
    I came to the store in Verizon store on main avenue in Norwalk. I work with them before, I dropped my phone in the toilet, I came in here They gave me a new phone. They synced everything up. I cannot say enough good things about them. Julian the manager and Carlos the sales representative. Thank you :)
  • TM
    Tyler Moss
    Oct 30, 2025
    5.0
    This is a top-notch location. Every person working there understands client to business relationships and exceeding expectation. These guys are so good they took care of something that hadn't been done three times in 3 years that every person on the other side of the line wasn't capable of accomplishing. Too bad Verizon corporate won't allow more permissions and simply do away with call-center problems so these very qualified on-site representatives aren't handcuffed in assisting customers because an outsourced worker has no clue and shitty CRM software. Put the money back into America

Frequently Asked Questions About Verizon

What products and services does the Verizon Wireless Zone in Norwalk offer?

They offer smartphones, tablets, Verizon home internet, tech accessories, connected devices, and more, with Verizon 5G coverage for consumers and businesses.

What are the store hours for Verizon at 572 Main Ave, Norwalk?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.