Business Details
About
Veterinarian Emergency ServicesVeterinary Clinics & HospitalsVeterinariansVeterinary Information & Referral Services
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Veterinary Referral and Emergency Center
123 West Cedar St, Norwalk, CT
06854, United States
Hours
Reviews
3.7
198 reviews
5 stars
126
4 stars
6
3 stars
3
2 stars2
1 star
61
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and care during difficult times, especially when dealing with emergencies or end-of-life decisions.
Staff Professionalism
The majority of reviews highlighted the professionalism and expertise of the veterinarians and support staff, with specific mentions of individual doctors who provided thorough explanations and support.
Mixed Experiences
While many customers had positive experiences, there were significant complaints regarding customer service, particularly at the front desk, and issues with communication about costs and treatment plans.
High Costs
Several reviews noted the high costs associated with services, with some customers feeling pressured into expensive treatments or feeling that financial considerations overshadowed pet care.
Facility Cleanliness
The facility was frequently described as clean and well-maintained, contributing to a positive overall impression for many customers.
- CPCari Pattison2 days ago1.0This was such a negative experience for my dog and me. Over the years, I have been to a number of different Veterinary ERs, depending on where I lived, and never have I had one where we were so unattended to, and where I spent close to $3000, but waited for hours and hours to get an ultrasound, that ultimately proved to be in accurate. We had to get another ultrasound ten days later, at an internist, who found a huge problem in my dog’s small intestine, that had to be operated on. VCA told us that nothing was wrong on the ultrasound at all. Not only was I out the money after going to VCA, but I also had to watch my dog suffer for two weeks longer than was necessary. I would never go back here. Additionally, it seemed disorganized and chaotic, and it was just overall very unpleasant for both my dog and me.
- JMJoann MobergNov 8, 20251.0I called for a report of my dog and was told it was gonna cost me 1400$ to achieve that! This was a matter of life or death and "Jean" was very rude and nasty!
- NNNicoleNov 1, 20251.0Extremely disappointed with the front desk staff, my dog was treated with Addisonian crisis here in April and I unfortunately misplaced my dog’s prednisone to treat her addisonian disease. My primary vet was closed and can’t get me any prednisone until Monday. The staff was so dismissive of me asking for one prednisone pill to hold her over for the weekend. She said l’m more than welcome to bring my dog in if she goes into Addisonian crisis, which can be fatal, and that was the end of it. No care or accommodation whatsoever. She has no business working in the business of caring for sick animals with 0 compassion.
- ASAndi SklarOct 29, 20255.0My mom’s mini dachshund, Archie was staying with us and last night he got really sick out of the blue. He was up all night throwing up, etc. so I brought him straight to VCA. Since I don’t have a dog of my own, I had to ask around about where to take him and everyone said VCA. From the moment we got there, everyone was so warm & friendly - from the front desk to the nurses to the doctor. I had to leave Archie there for a few hours while he had tests done and they called me right away to go over everything and when I picked him up, they went over everything with me once again. They took such good care of Archie!
- SPSusanne PennellaSep 9, 20255.0Our dog needed TPLO surgery for his right hind leg and we would not go anywhere else . They know what they are doing and are super caring towards and animals . And the owners but keeping them updated and reassured !
Frequently Asked Questions About VCA Veterinary Referral and Emergency Center
What is the address of VCA Veterinary Referral and Emergency Center?
The VCA Veterinary Referral and Emergency Center is located at 123 West Cedar St, Norwalk, CT 06854, USA.
What are the operating hours of the VCA Veterinary Referral and Emergency Center?
The center is open 24 hours every day of the week, providing round-the-clock veterinary emergency and referral services.
What types of veterinary services are offered at the VCA Veterinary Referral and Emergency Center?
The center offers a wide range of services including behavior, cardiology, clinical pathology, dentistry, dermatology, diagnostic imaging, emergency/critical care, internal medicine, interventional radiology, medical neurology, neuroradiology, nutrition, oncology, ophthalmology, reproductive medicine, surgery, and surgical neurology.
How can I contact the VCA Veterinary Referral and Emergency Center by phone?
You can reach the center at the local phone number +1 203-854-9960 or the main phone number +1 203-952-0773.
Does the VCA Veterinary Referral and Emergency Center have an online presence?
Yes, the center has an official website, a Facebook page at https://www.facebook.com/575083979240838, a Twitter handle @VCAPetHealth, and listings on Yelp and Google.
What health and safety protocols are in place at the veterinary center?
The center follows health and safety protocols based on healthcare best practices as well as state and local guidance and regulations to ensure your pet's safety.
Are there any nearby veterinary services or pet hospitals near the VCA Veterinary Referral and Emergency Center?
Yes, nearby veterinary services include VCA Animal Hospital and Eye Care for Animals Norwalk, which might be useful for additional pet care needs.
What nearby transportation services can help me reach the VCA Veterinary Referral and Emergency Center?
Nearby transportation options include Teddy's Limo, which offers taxi and limo services that can assist you in reaching the center conveniently.
Are there any places to eat near the VCA Veterinary Referral and Emergency Center?
Yes, dining options close by include 'No Leftovers', a Caribbean and Jamaican restaurant, and 'Good Food Fast', a fast-food restaurant, great for grabbing a meal before or after your appointment.
What nearby recreational or community facilities are close to the VCA Veterinary Referral and Emergency Center?
Nearby, you can find Squash 1, a sports club and gym, and Calf Pasture Beach & Park, a park and beach area perfect for some outdoor activities with your pet after a visit.