Verizon

4.7
445 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Newington, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 12 Fenn Rd.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

Verizon
12 Fenn Rd, Newington, CT
06111, United States

Hours

Reviews

4.7
436 reviews
5 stars
403
4 stars
3
3 stars
3
2 stars
1
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and patience, particularly highlighting employees like Abigail, Ernest, and Dre.

Positive Experiences

Numerous reviews mentioned great experiences, with customers expressing satisfaction with their visits and the service received.

Knowledgeable Staff

Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.

Management Issues

Some reviews pointed out negative experiences with management, including instances of poor customer service and miscommunication regarding promotions.

Store Environment

The store was noted for being clean, organized, and welcoming, contributing to a pleasant shopping experience.
  • WA
    Wendy A
    2 days ago
    5.0
    Abigail was here and in the store alone handling multiple customers and honestly I am so impressed with her professionalism her energy was high and she was very welcoming I will be visiting again
  • MM
    Masooma
    4 days ago
    5.0
    I came in looking to simply upgrade my device but they went above and beyond and also helped lower my bill for my entire family and also upgrade my home internet device at no additional cost to me! And they were also super patient with my toddler who was running around in the store while we waited. The only true con of my visit was the wait time but that is to be expected when there are other customers there. they always did serve us as fast as they could, but just a heads up I would plan your visit accordingly (plan 1-2 hrs to spend)
  • VR
    Velvet Roman
    Nov 6, 2025
    5.0
    Josh was very helpful and explained everything clearly. He was patient with us and provided great service. Will be coming here again when I need to.
  • RL
    Rosa Leroux
    Nov 4, 2025
    5.0
    I admired how much info was share during my upgrade and I'm happy because I understand my bill more shout out to Abigail and team
  • JK
    J Kk
    Oct 24, 2025
    1.0
    Walked into a guy named Josh in the front sitting on his phone , went in for a issue I was having a scammer texting me all my info from Verizon I was asking what I would have to do to switch my account . He came at me saying it’s not my issue , I was being disrespectful for asking a question all I asked is wasn’t it his job so it should be an issue he should resolve . Horrible worker this is why I definitely will be switching Verizon now

Frequently Asked Questions About Verizon

What types of products can I find at Verizon Wireless Zone in Newington?

You can find smartphones, tablets, wireless devices, tech accessories, connected devices, and Verizon home internet services.

What are the operating hours for Verizon Wireless Zone at 12 Fenn Rd?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.