Verizon

4.7
448 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Newington, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 12 Fenn Rd.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

Verizon
12 Fenn Rd, Newington, CT
06111, United States

Hours

Reviews

4.7
439 reviews
5 stars
405
4 stars
3
3 stars
3
2 stars
1
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Abigail and Ernest, for their helpfulness, professionalism, and ability to explain options clearly.

Store Experience

Customers appreciated the cleanliness, organization, and welcoming atmosphere of the store, making their visits enjoyable.

Sales and Promotions

Several reviews highlighted the team's efforts in finding the best deals and promotions for customers, often resulting in significant savings.

Wait Times

Some customers noted longer wait times during busy periods, but acknowledged that staff worked efficiently to assist everyone.

Mixed Experiences

While most feedback was positive, there were a few negative experiences related to specific staff interactions and billing issues.
  • SL
    Selena Lopez
    1 day ago
    1.0
    I’ve had to call 611 4 times since going to this location because of how messed up my bill has gotten due to all the “free” stuff. Also as a heads up if they tell you an apple device is ‘required’ to have their mobile protection their lying. I called corporate and they confirmed that’s false and that Verizon already protects the device for a year.
  • AS
    Artur Stachelek
    Dec 27, 2025
    5.0
    the young lady is phenomenal
  • RM
    Robin Moe
    Nov 28, 2025
    5.0
    Abigail helped me go from an older phone to a new phone and switched over all my info which looked easy but I know I couldn't have done it myself, great team
  • WA
    Wendy A
    Nov 22, 2025
    5.0
    Abigail was here and in the store alone handling multiple customers and honestly I am so impressed with her professionalism her energy was high and she was very welcoming I will be visiting again
  • MM
    Masooma
    Nov 20, 2025
    5.0
    I came in looking to simply upgrade my device but they went above and beyond and also helped lower my bill for my entire family and also upgrade my home internet device at no additional cost to me! And they were also super patient with my toddler who was running around in the store while we waited. The only true con of my visit was the wait time but that is to be expected when there are other customers there. they always did serve us as fast as they could, but just a heads up I would plan your visit accordingly (plan 1-2 hrs to spend)

Frequently Asked Questions About Verizon

What types of products can I find at Verizon Wireless Zone in Newington?

You can find smartphones, tablets, wireless devices, tech accessories, connected devices, and Verizon home internet services.

What are the operating hours for Verizon Wireless Zone at 12 Fenn Rd?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.