Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, New London, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 351 N Frontage Rd.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.9
1,004 reviews
5 stars
942
4 stars
30
3 stars8
2 stars6
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their helpfulness, professionalism, and friendliness, particularly highlighting employees like Joe, Joseph, and David.
Knowledgeable Staff
Many reviews noted the staff's expertise and ability to provide clear explanations and solutions for various technical issues.
Positive Experiences
The majority of customers reported enjoyable experiences during their visits, often mentioning the pleasant atmosphere and attentive service.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that certain products and services were overpriced compared to competitors.
Mixed Reviews on Sales Tactics
While many appreciated the lack of pressure to buy extras, a few customers felt misled about deals and pricing, leading to concerns about transparency.
- CWCynthia Weiner1 day ago5.0Joseph Lopez is an outstanding technician. I have only praise for how he handled my account. Would recommend him to everyone.
- AHAna HernándezNov 17, 20255.0Fascinada con el servicio y la buena atención, sobre todo de Joseph Lopez. En todo momento estuvo muy atento, sus explicaciones claras de los servicios y la promociones favorables para mi. Gracias por sus atenciones y recomiendo la tienda al 100%.
- MYMary YoungNov 15, 20255.0Hanna was extremely helpful. She corrected my payments, helped me add auto pay, helped add the discount for my nursing license and also helped correct my Apple ID info. She was amazing.
- YSY&J SimsNov 13, 20255.0Spent a number of hours at Verizon Wireless Zone with Joe Lopez. He was very knowledgeable and helpful in transfering our Verizon phone account. Thank you Joe! Also we must mention that David Girardin was extremely helpful and patient. He and Joe work really well as a team. The entire experience was lengthy but well worth it because of them!
- LMLouisa MinerNov 13, 20255.0David was my customer service rep. He was knowledgeable, efficient, patient, funny and kind. Terrific experience! I am a very happy human. - Thanks, David!
Frequently Asked Questions About Verizon
What products and services does Verizon Wireless Zone in New London offer?
Wireless Zone, Verizon Authorized Retailer in New London offers the latest smartphones, tablets, Verizon home internet, tech accessories, and connected devices along with award-winning customer service.
Where is Verizon Wireless Zone located in New London?
It is located at 351 N Frontage Rd, Ste B13, inside New London Mall, New London, CT 06320.
What are the operating hours for Verizon Wireless Zone in New London?
Monday through Saturday, the store is open from 9:00 AM to 6:00 PM, and on Sunday from 11:00 AM to 5:00 PM. Holiday hours may vary.
Can I schedule appointments or pickups at the New London Verizon store?
Yes, customers can schedule appointments online and the store offers in-store pickup and curbside pickup services.
What brands are available at Wireless Zone, Verizon Authorized Retailer?
They carry Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, and many other popular smartphone and accessory brands.
Does Verizon Wireless Zone offer any device protection or recovery services?
Yes, they provide services like Total Mobile Protection, Verizon Protect, and Wet Phone Recovery.
How can I contact Verizon Wireless Zone in New London?
You can call them at +1 860-439-1000 or email wz120@wireless-zone.com for inquiries.
What nearby places can help customers find or visit Verizon Wireless Zone easily?
The store is inside New London Mall, close to landmarks like Nails 4 U salon and SKECHERS Warehouse Outlet, which can assist customers in locating the store.
What other shopping options are available near Verizon Wireless Zone in New London?
Nearby shopping includes stores like Marshalls, The Children's Place, HomeGoods, and ShopRite, ideal for customers who want to shop around before or after visiting Verizon.
Are there any wellness or beauty services near Verizon Wireless Zone that customers might visit?
Yes, customers can visit nearby salons and spas such as Gallery Hair Design and Day Spa, Nails 4 U, and New You Spa for personal grooming and relaxation.