Verizon

4.9
568 reviews
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Business Details

136 Elm St, New Canaan, CT
06840, United States
(203) 966-6400
https://shop.wirelesszone.com/ct/new-canaan/136-elm-st
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, New Canaan, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 136 Elm St.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable

Location

Verizon
136 Elm St, New Canaan, CT
06840, United States

Hours

Reviews

4.9
563 reviews
5 stars
551
4 stars
1
3 stars
1
2 stars
1
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Jack received numerous accolades for his exceptional customer service, being described as knowledgeable, patient, and helpful.

Staff Knowledge

Customers frequently praised the staff's expertise, particularly Jack and Elizabeth, for their ability to explain options clearly and resolve issues effectively.

Positive Experiences

Many reviews highlighted positive experiences at the New Canaan store, with customers expressing satisfaction with the service and willingness to return.

Trade-In Process

Several customers reported successful trade-in experiences, often receiving good deals and assistance with the process.

Mixed Feedback

Some reviews mentioned negative experiences, including issues with incorrect information and unexpected charges, indicating inconsistency in service.
  • AN
    Anne Nesbitt
    2 days ago
    5.0
    Julian was absolutely fantastic helping set up the internet and a new iPad, fast efficient and professional
  • FH
    Further Lane Partners East Hampton
    Nov 16, 2025
    5.0
    Jack saved me again! Very helpful, multitasked with multiple customers while assisting me! Happy customer here sticking with Verizon because of help like Jack’s. Bravo Jack!!!!!
  • KM
    Kimberly G. Morgan
    Nov 13, 2025
    5.0
    Great experience at the New Canaan store with Jack.
  • LH
    Lorene Herzog
    Oct 23, 2025
    5.0
    Elizabeth at the New Canaan store was fantastic!! She explains everything & all the pricing very clearly. She is so knowledgeable & friendly!! I will continue to come to her store anytime I need anything!!
  • BT
    Blake Thompson
    Oct 20, 2025
    5.0
    As you know, phone bills are rising and plans are very complicated and costly. With that being said, I went into the new Canaan Verizon skeptical. The manager there his name is Jack. He not only lowered my bill significantly , but also gave me a ton of money for my trade-in and a new phone and iPad on promotion. I was kind of waiting for the catch, but there was none. It was a great experience and he helped me through the whole process. I’ll definitely be returning client. Ask for Jack!
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Frequently Asked Questions About Verizon

What products and services does Verizon in New Canaan offer?

Verizon New Canaan offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and services including bill payments, new lines, upgrades, device activation, and more.

Where is Verizon New Canaan located and what are its operating hours?

Verizon New Canaan is located at 136 Elm St, New Canaan, CT 06840. It is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.