Verizon

3.4
190 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Farmington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
16 Westfarms Mall, Farmington, CT
06032, United States

Hours

Reviews

3.2
113 reviews
5 stars
51
4 stars
7
3 stars
8
2 stars
9
1 star
38
  • AM
    aliosha medina
    Nov 8, 2025
    5.0
    I recently visited the Verizon store and had the pleasure of being assisted by Sam. His customer service was truly exceptional — a definite 10 out of 10. From the moment I arrived, Sam was attentive, professional, and incredibly knowledgeable. He listened carefully to my needs, explained every detail with patience, and made sure I understood all my options before making a decision. What impressed me the most was Sam’s dedication to providing an excellent experience. He went above and beyond to ensure everything was set up perfectly and that I left the store completely satisfied. It’s rare to find someone who combines technical expertise with genuine care for the customer, but Sam delivered both flawlessly.
  • NG
    Nick .Gandza
    Nov 6, 2025
    4.0
    Came in for an issue with service after online support directed us to a local store. It took a few hours but we had our issue resolved and the staff on the floor were very understanding and knowledgeable. A couple of pushy sales people and the management seems to be pretty bad. If you come here for an issue, be clear about what you need and don’t believe when they say “we can’t help you” because they absolutely can and should deal with customer service in person. If you’re here to purchase a plan or device, make sure you shop around and aren't taken advantage of by sales tactics.
  • ET
    elizabeth t
    Oct 3, 2025
    5.0
    RJ was fantastic! He made switching from Samsung to Apple painless. This was an unexpected Fri afternoon in a quick time frame.
  • DD
    DRO
    Oct 1, 2025
    5.0
    Shout out to Adriana for taking her time in answering all my questions and helping me with my broken phone, new watch and explaining how the Verizon card works. Shout out to Raul for helping me with the activation of my new phone. Thank you guys for your time and your help with everything.
  • PJ
    Petra Jenkinson
    Sep 16, 2025
    1.0
    So I went in to change my plan and one woman said she would help. Then disappeared. The mgr then said he would Help. Then told me to go home and call. There were 4 people that work there standing around and I was the only one in the store. They just wanted to sell phones. The bald gentleman was smirking the whole time. Pretty sure they had a good laugh as I walked out. The lamest Verizon store ever, beware!

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Farmington?

The Verizon store in Farmington is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Where is the Verizon store located in Farmington?

The store is located at 16 Westfarms Mall, Space E116, Farmington, CT 06032, USA.