Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Brookfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
297 reviews
5 stars
179
4 stars
42
3 stars
13
2 stars
11
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, many customers praised the staff for being helpful, knowledgeable, and attentive, with specific mentions of employees like Noah, Brad, and Larry.
Wait Times
Several reviews highlighted long wait times, particularly for drop-off services, indicating a need for better queue management.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about rude service and unhelpful staff, suggesting inconsistency in service quality.
Product Knowledge
Customers frequently noted the staff's expertise in helping with phone setups, plan changes, and troubleshooting issues.
Store Environment
The store's atmosphere received mixed feedback; some appreciated the renovations and comfort, while others reported disorganization and lack of attention from staff.
- KSKenneth SmalleyNov 16, 20251.0Better Service at the DMV- avoid like place the plague. I bought new phones (upgrades) and went to drop off the old ones. Was told by the salesman I wouldn’t have to wait on line for drop off, ended up waiting almost an hour and a half. Told the woman who checked me in I was just dropping off and the salesman told me I won’t have to wait. She said I have to wait in the queue. She disappeared for over and hour and finally came back to help. When I told her I had been waiting for almost 1 1/2 hours only asked if I had left the store, which clearly I hadn’t, it was 5:30 and the doors were locked at 6.
- LMLuis MiguelOct 1, 20255.0Great service !!! Always happy to come here.!!!
- PHPaul HirschauerSep 24, 20255.0Brad Was very attentive and helpful and true professional.
- ESEleanor SloaneAug 28, 20255.0Mike on Federal Rd in Brookfield is very helpful & showed me how to take advantage of Verizon credit card. First time in 10 years a Verizon employee taught me how to figure it out.
- MMMae MaeJul 13, 20255.0I want to thank Noah from Verizon in Brookfield,CT for helping me with my New phone, he was very helpful, Professional and most of all knew His job and all the phones. I thank him again
Frequently Asked Questions About Verizon
What products and services does the Verizon store in Brookfield offer?
The Verizon store in Brookfield offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, laptops, and mobile, wireless internet, and voice plans.
What are the Verizon Brookfield store's opening hours?
The Verizon Brookfield store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store in Brookfield?
Yes, you can schedule an in-store appointment online or use the My Verizon app for quick scheduling.
What delivery and pickup options are available for online orders?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
Which payment methods does the Verizon store in Brookfield accept?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Does the Verizon Brookfield store repair mobile devices?
No, the store does not provide mobile device repair services.
How can I find the Verizon store in Brookfield?
The store is located at 21 Federal Rd, Brookfield, CT 06804, United States.
What nearby restaurants can I visit before or after shopping at Verizon in Brookfield?
Nearby restaurants include Pieology Pizzeria Brookfield, The Hummus & Pita Co., Wendy's, Pizza Hut, Hibachi King, Froggy's Sandwiches, Dunkin', Sizzler's, BarNaan, and KFC, offering a variety of dining options.
Are there any convenient stores or gas stations near the Verizon Brookfield location?
Yes, Sunoco is a nearby convenience store and gas station where customers can fuel up or grab breakfast and brunch before or after their visit.
What other telecommunications stores are near Verizon in Brookfield?
T-Mobile is another nearby telecommunications company and mobile phone store close to the Verizon location.